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ABRP not Premium despite Premium bought

About 2 hours ago I have bought the Premium ABRP for a month. My account is still not Premium, because Android Auto is still denied. Google PlayStore shows, that it's not confirmed yet and I should open the app to do so. That does not fix it. Buying another Premium tells me that I can't because I already own that product. Please fix this on my account.

ABRP User #1440277 about 18 hours ago

1

🐛 Bug Reports

In Progress

NissanConnect Services (EU) has been replaced with MyNISSAN

Hello, I use Enode through ABRP (A better route planner), to connect to my Nissan car. I've recently lost connection as Nissan has retired the 'NissanConnect Services (EU)’ and has replaced it with MyNISSAN. However, there is no option for this service when setting up the link. Would you advise if/when you will make the necessary updates to enable me to re-link my Nissan account to ABRP please. Kind regards, Dave.

ABRP User #1434761 about 20 hours ago

1

🐛 Bug Reports

Completed

Premium subscription active in Google Play Store but stuck in "Free" status loop inside the app

Hi everyone,I am experiencing a critical issue with my ABRP Premium subscription where the app fails to recognize my active paid status, leaving me stuck in a subscription loop.Here are the details of the problem:Platform/OS: AndroidApp Version: Version 7.1.7 (5980)My Support Account ID: 2983533Purchase Method: Google Play Store (Payment has already been accepted and processed by my bank)What is happening:I successfully subscribed to the Premium plan and the payment has been confirmed. However, inside the ABRP app, my account status still shows as "Free".Whenever I try to use a Premium feature (like Android Auto or live traffic), the app prompts me to upgrade. When I click to subscribe again, I get an error message stating that “You already have an active subscription”.Steps I have already tried without success:Logging out of my account and logging back in.Force-stopping the app and clearing the cache.Uninstalling and reinstalling the application.Could the support team please look into this and manually sync or validate my account status?Thank you for your help.

ABRP User #2983533 about 20 hours ago

2

🐛 Bug Reports

Rejected

Please add the CUPRA Formentor e-HYBRID (facelift, 2024+) to ABRP.

Although it is a plug-in hybrid, it supports DC fast charging and is used for EV-style route planning on long trips: Battery: 19.7 kWh net (25.7 kWh gross) WLTP electric range: 117–126 km AC charging: 11 kW (3-phase) DC charging: up to 50 kW (CCS), 10–80% in approx. 26 min Consumption: approx. 18–22 kWh/100 km (electric mode) Drivetrain: 1.5 TSI + e-motor, 150 kW system power, FWD Identical platform/charging system to VW Golf/Tiguan eHybrid and Audi Q3 e-hybrid (2025) DC-capable PHEVs like this are increasingly common and would benefit from charge planning support.

ABRP User #2834836 1 day ago

1

🚗 Vehicle Requests

Awaiting Clarification

charging time of the Hyundai Kona 2024+ 65kWh

The ABRP calculated charging time of the Hyundai Kona 2024+ 65 kWh is somewhat longer than I’ve experienced. ABRP shows the following times: 13 - 80%: 44 minutes 18 - 80%: 41 minutes What I’ve experienced: Plugged in at 10% and charged to 80%: 36 minutes and 30 seconds. And according to FDM Denmark Winter test: 10 - 80%: 36 minutes, so that’s pretty close to what I got :D ABRP plan: https://abetterrouteplanner.com/?plan_uuid=2-6a99b5c0-72d7ab25f07f8a613040f9e2 (Don’t think about the speed-limited stretches along the route; I limited charging to 80%, to get as close as possible to the 10 - 80% estimated times in the plan) Any personal addresses have been changed to public ones.

ABRP User #482433 1 day ago

7

🐛 Bug Reports

Plan with cheapest price

I do like the app, and use it a lit. the route planner is frustrating. there should be a setting to plan a route using the cheapest ev point depending on the amount of time we are willing to stop. for example, I would much prefer to stop at Gloucester services for 20 minutes pay less for electric than than take a different route paying a lot more. sometimes it has even stopped me twice for a 7 minute top up at 15p a kwh more than somewhere else.

ABRP User #2942021 1 day ago

💡 Feature Requests