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Enode link failed for Volvo EX30 (Australia)

Bug Reports

I went through the process of connecting Enode.

I got directed to a Volvo ID page and signed in.

When I was returned to ABRP it said “Connection problem

Volvo is experiencing issues, and is currently unreachable. Please try again later.”

I can see that enode is connected in my volvo account.

I mentioned I’m in Australia because the URL used to connect to volvo seemed odd:

https://volvoid.eu.volvocars.com

“.eu.” ?

Although I signed in OK, it seems worth noting, since I’ve never seen that URL before.

I note that there was a previous ticket like this 9 months ago, where enode apparently fixed a same-sounding thing.

(May I also note that it’s rather painful that you can’t click on the ABRP version at the bottom of the settings menu in order to copy it in here - clicking on it navigates away!)

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Martin Gregory ·
Status: Completed16 comments

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Comments16

  • Mahde - ABRP

    Team•

    Jan 21

    Hello @Martin Gregory,

    There is currently an error with Volvo through Enode that makes connection disruptions occur for users. Please try and disconnect Enode and establishing a connection again and if that does not work, please respond back with if you get the same message.

    • Martin Gregory

      •

      Jan 21

      Thanks… I deleted enode from my Volvo permissions and repeated… same result

    • Martin Gregory

      •

      Jan 28

      I’m sad this didn’t get resolved while my trial was active.

      Could I get another trial when it is ready?

      • Martin Gregory

        •

        Jan 30

        I saw that Enode claimed this fixed:

        https://statuspage.incident.io/enode/incidents/01KF11AY82EXRZ8M0A2V6FCAS3

        … but still no good for me. I had to subscribe and pay to try this out: now I’m still not connected!

        Is this something you have leverage with?

        • Katya S.

          Team•

          Feb 2

          Hi @Martin Gregory,

          Apologies, this was not our intention.

          Looks like we missed some/part of your comments, and that this ticket was marked as ‘completed’ on the basis of the Enode ticket now being resolved.

          Usually, we’ll exclusively handle account/subscription questions/issues via email, but given that there’s no need for personal information to be provided in this case, we’ll make an exception.

          I can have you set up for a new trial, but it will require that I remove the existing details in the subscription portal, including any past invoices.

          Please confirm that you accept this, and I’ll go ahead and delete the existing subscription profile.

          • Martin Gregory

            •

            Feb 2

            Hi Katya, Thanks for that offer.

            In fact, I’m happy to resubscribe and pay right away, if we can get this fixed. I’m just happy that perhaps we can solve this :)

            How do we go about that?

            The last thing that happened from my end is that I tried the process of deleting the connection from my Volvo account and reconnecting over a number of days and I always results in the “there was a problem” outcome.

            • Katya S.

              Team•

              Feb 3

              According to Enode the issue should be resolved as of January 26th:

              https://status.enode.com/incidents/01KF11AY82EXRZ8M0A2V6FCAS3

              If you, as you mentioned, experienced issues with the connection past the 26th - there might be a different problem.

              It is impossible for us to know the current status between Enode and your Volvo as they’re no longer connected.

              For troubleshooting this, I would suggest;

              1. I’ll have the subscription profile deleted

              2. You’ll re-enter the trial state at: https://abetterrouteplanner.com/premium

              3. You’ll test out the connection

              4. If you encounter any issues, let me know and we’ll send off a report to Enode so that they can investigate what’s going wrong between them and Volvo

              How does that sound?

              • Martin Gregory

                •

                Feb 12

                I’m not sure if you think this is still the plan?

                I re-subscribed, re-tried, I still get the problem.

                How to we get this report sent?

                Thanks!

                • Katya S.

                  Team•

                  Feb 16

                  Hi Martin,

                  Apologies for this ticket not being answered by either of my colleagues while I was out of office.

                  Please note that, with the current state of your subscription, I cannot apply the trial state.

                  I have submitted a ticket with Enode, and we’re awaiting their response.

                  • Martin Gregory

                    •

                    Feb 16

                    Thanks, great to hear from you, glad you’ve chased enode!

                    I’m OK to remain on the subscription for now - I’ve been using multi-leg planning and saved trips from the desktop.

                    Note that ABRP is not working in the car in any sensible way at all - it doesn’t connect to enode (this ticket) and it doesn’t start “drive” mode (another of my tickets).

                  • Martin Gregory

                    •

                    Mar 6

                    Any news?

                    • Katya S.

                      Team•

                      Mar 6

                      Hi Martin,

                      Enode has responded that;

                      “Our Volvo partnerships integration does not support vehicles in the US or APAC regions. The end user in this case was routed to that same partnerships integration during linking.

                      While the OAuth step with Volvo succeeds (which is why the end user could sign in and sees Enode connected in their Volvo account), Volvo's Connected Vehicle API returns a "not found" response for vehicles in the APAC region after authentication.”

                      They have previously (incorrectly) stated that they do have coverage for Volvo vehicles in Australia and New Zealand, so this is, of course, disappointing.

                      I’ve asked Enode if the error message given could be more specific.

                      We’ve corrected the listed coverage (EU only), and I’ve refunded you the most recent charged amounts.

                      Your subscription does, however, remain active - so if you don’t wish to continue with Premium, you’ll have to make a cancellation.

                      • Martin Gregory

                        •

                        Mar 7

                        Thanks for the followup. As you say it’s disappointing - good that you have updated your coverage claim. On this topic, you are still advertising premium email support for subscribers, which also is not true. You offer billing support only, by email.

                        But thanks for refunding the subscription for what I could not use - I appreciate that.

                        As I’ve said before, I really want this to work - I like the look of the product.

                        However, I can’t even run it in my car at the moment. Tickets regarding this have languished for a month as well.

                        Are you actually working on this specific issue? What would be a reasonable timeframe to expect it to be fixed?

                        https://abrp.featurebase.app/p/planssearch-dont-work-in-car-702-beta

                        https://abrp.featurebase.app/p/polestar-2-aaos-abrp-crashes-shows-oops-immediately-after-login

                        • Katya S.

                          Team•

                          Mar 9

                          We still only handle subscription and account questions privately via email. I made an exception in this case, I hope this is appreciated.

                          I’m not assigned on the first linked ticket but I’ve asked to have it looked at.

                          I’ve updated the status of the 2nd ticket as 7.0 has been out for AAOS for a while now.