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Could not find any locations or make a route in 6.2 beta

I had s strange experience this morning. I could not type in a destination, or select saved destinations. It was like the system could not “see” any locations at all. I tried both on the phone while connected to CarPlay. And directly on CarPlay with same result. About 2 hours later and when I was not in the car, everything was back to normal. So I don’t know if the problems was only there when I was connected to CarPlay, or if your servers where down

Where does this happen?
ABRP version number (found at bottom of settings menu)
Status: Completed4 comments

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Comments4

  • Katya S. changed status to Completed
    Team•

    Jan 5

    Pinned

    Hi all,

    Thanks for the report. We did experience a temporary issue with one of our services yesterday that affected route planning for beta testers.

    We located the problem and deployed a fix yesterday afternoon, so everything should be back to normal now. Sorry for the inconvenience.

    Do remember that if the beta version becomes problematic, you can always return to the production version. Installing the ABRP Beta version

  • Kirk Patton

    •

    Jan 15

    •

    Merged request

    •

    1 vote

    beta crashed after loading saved plan

    I created a new plan on laptop and named it. Switched to my phone and loaded the plan. I got an Oops message and had to close the app to get rid of it..

    • Katya S. changed status to Awaiting Clarification
      Team•

      Jan 5

      Pinned

      Hi @Kirk Patton,

      6.1.9 is a production version, were you running the beta or not when this occurred?

      There were issues with the beta detected and resolved yesterday, see: Could not find any locations or make a route in 6.2 beta

    • Kirk Patton

      •

      Jan 5

      I double checked and the version I originally provided is incorrect.

      confirmed version

      • version: 6.2.0 (5690) “from about section on phone app”