Was I overcharged?

Bug ReportsSep 9

On September 5, 2026, I charged 34.397 kWh at an Ionity charging station near Celje. I was charged €23.74 for this, which works out to €0.69/kWh. However, according to the price information I accessed via ABRP, the price should only be €0.63/kWh. Is this information correct, or is the charged price incorrect?

Where does this happen?
ABRP version number (found at bottom of settings menu)

Posted by ABRP User #1353357 · Sep 9

Awaiting Clarification19

Mahde - ABRP changed status to Awaiting Clarification

Team•

Sep 9

Pinned

Hi @ABRP User #1353357,

Please provide a link to the charger location you’re reporting;

Find the charger in ABRP
Click it to open charger details
Select: share → share ABRP link
Copy and paste the URL here

This way we’ll get the exact ID number of the charging location.

ABRP User #1353357
•
Sep 9
https://abetterrouteplanner.com/?charger_id=485123063
- Mahde - ABRP
  Team•
  Sep 9
  Was it a direct payment that you did with the charger or did you use any sort of membership?
  ABRP User #1353357
  •
  Sep 9
  Ich habe mit der Electroverse-Karte gezahlt
- Mahde - ABRP
  Team•
  Sep 9
  The direct payment price is displayed as €0.73/kWh and price when charging via the Ionity app is at €0.69/kWh as shown currently with the charger. Can you share a screenshot of the price you saw (€0.63/kWh)?
  ABRP User #1353357
  •
  Sep 9
  Und bei ABRP steht unter Mitgliedschaften & Preise/Deine Preise/Octopus Electroverse 0,63 €/kWh, damit habe ich gezahlt und verrechnet wurden 0,69 €/kWh. Wichtig ist, ob man den Angaben von EBRP glauben kann.
  Mahde - ABRP
  Team•
  Sep 10
  Did you make a payment before through any app with Electroverse? Can you share an invoice to us with the payment and services included?
  ABRP User #1353357
  •
  Sep 10
  Mahde - ABRP
  Team•
  Sep 10
  The price for this charger with IONITY app is at €0.66/kWh which is the price for the charging session you sent us. I would like a screenshot of the charger in Celje that showed the price of €0.63/kWh that you mentioned.
  ABRP User #1353357
  •
  Sep 10
  Mahde - ABRP
  Team•
  Sep 10
  That is Octopus Electroverse which is another membership that you can use and pay with. Did you make the payment through the Electroverse app or directly with the charging station?
  If you paid with charging station directly, then the price of 0.69/kWh will be correct. Please verify your payment form with us.
  ABRP User #1353357
  •
  Sep 10
  Ich habe mit ABRP die Stecke samt Ladestationen geplant und die vorgeschlagene Ladestation bei Celje zum Laden angefahren. In ABPR habe ich dann nachgesehen, welche die günstigste meiner Möglichkeiten zum Bezahlen ist, und somit habe ich mich an der Ladesäule mit der Electroverse-Karte angemeldet. In ABRP stand 0,63 €/kWh. Electroverse hat mir aber 0,69 €/kWh verrechnet. Für mich ist es wichtig, mich auf die Angaben von ABRP verlassen zu können. Oder muß ich jedesmal in allen Apps von meinen Karten überpüfen, ob die Angaben von ABRP auch korrekt sind. ODER: Mache ich irgend einen Fehler - dann bitte um Auklärung!
  Mahde - ABRP
  Team•
  Sep 11
  That is because you most likely paid directly with the charging station and that does not factor in the Electroverse price if you did not configure it in the app before charging. Did you use a standard credit/debit card when paying or an RFID card provided by Electroverse?
  ABRP User #1353357
  •
  Sep 11
  Mit dieser Karte wurde gezahlt.
  Mahde - ABRP
  Team•
  Sep 14
  The payment should be at €0.63/kWh if you scanned with the card. We cannot know for certain what happened at the charging station that caused the charger to not use the Electroverse price even when you scanned the card. Could you try another charging staton with the card and see if this happens again? It also depends on when you scan the card as charger can be very sensitive about it, so make sure to use the RFID card when instructions says to do so.
  ABRP User #1353357
  •
  Sep 14
  Jetzt weiß ich nicht, ob ich etwas daraus gelernt habe. Meinen Sie, daß es darauf ankommt, ob ich zuerst die Karte an das Lesegerät halte und dann erst den Stecker anstecke oder in umgekehrter Reihenfolge?
  Das mit dem Ausprobieren einer anderen Ladestation wird schwierig, da ich den Preis, der mir verrechnet wird, erst im Nachhinein sehe.
  Mahde - ABRP
  Team•
  Sep 14
  For this instance, we have looked up this specific charger in Electroverse map and found that the price displayed is wrong in ABRP and we will have to contact our data provider to update this. We have checked other charging stations too and found that they are misrepresented aswell.
  Mahde - ABRP
  Team•
  Sep 14
  We do not know for certain when our data provider will update the prices as there might be many more chargers displaying wrong price. This issue seemed to be with IONITY chargers from what you have sent us. If you need to use them in your trip, please double-check the price in the app first. We understand this makes the process more frustrating, but we will work on making sure that prices will be displayed correctly. Thank you for helping us with your information.
  ABRP User #1353357
  •
  Sep 14
  Danke für Ihre Hartnäckigkeit und, daß Sie mir geholfen haben, etwas zu verstehen, was nicht zu verstehen ist, da es sich offensichtlich um einen Fehler handelt. Jetzt heißt es für Sie, bzw. Ihre Kollegen, weiter hartnäckig zu bleiben, damit der Fehler auch korrigiert wird.
  Als alter Fehlersucher (in der Automatisierungstechnik) weiß ich Ihre Arbeit sehr zu schätzen. (Ich hoffe, Ihr Arbeitgeber auch!) DANKE!

Was I overcharged?

Comments19