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WRONG CHARGING CARD IN ABRP COMPUTING

Bug Reports

test

I planned with my ABRP yearly subscription, on a Macbook Pro, a long journey of 5000+ km (with at least 30 charges) with my “Tesla Member Price” subscription (I have only this card registered in ABRP)
When I check in realtime the prices in the export : ALL ARE WRONG
Despite nearly all charging stops are given at Tesla’s Chargers, most of the prices are reported as paid with “ChargeMap Pass” (which I dont have registered) or in “Roaming”…
None of the prices are corresponding to the real cost I will have to pay based on my “Member Price”…

And BTW, in your app: not all the Tesla charging prices are calculated/dispayed (Only 60% of them), even when I can see in the Tesla’s App the price per kWh.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #666625 ·
Status: In Progress6 comments

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Comments6

  • Linda ABRP changed status to Awaiting Clarification
    Team•

    Aug 12

    Pinned

    Hi,

    Please provide a link to the plan where this occurs. To do this;

    1. Plan the trip in ABRP

    2. Click/tap: ‘Share plan’

    3. Click/tap: ‘Share ABRP link’

    4. Paste the URL here

    ⚠️ IMPORTANT: Please exclude private addresses and the use of ‘my position’, home, work, etc., from the plan you post here publicly.

    • ABRP User #666625

      •

      Aug 12

      Here is the link,

      I changed my home postion for a random place.
      I use my valid yearly subscription
      As you can see the export of the whole journey is attributing payments with 4 means, namely: ChargeMap Pass, SWE charge Card, Go card, Roaming… despite the fact that only One Tesla card is registered in my profile. I tried all Tesla possibilities : Member price, Other EVs, Owner…

      On top of this many Tesla charges have NO prices at all !!

      All Tesla prices for a Member are wrong by more than 20% !!

      And of course as usual since 2 years : Tesla’s booth occupation is NO MORE DISPLAYED on your App despite the fact that thousands of feedback are done by your customers, without any clear answer from your side!

      All this is calculated on a MacBook Pro (and on the iPhone) with the latest version 7

      What is the use for me to have an annual subscription if the service is soo corrupted?

      https://abetterrouteplanner.com/?plan_uuid=2-6a7c72ef-ec4e99cb78839ddde4408d22

      • Linda ABRP

        Team•

        Aug 12

        Thanks. We will look at it.

  • ABRP User #609929

    •

    Sep 1

    ABRP is so cool but those mistakes/missings im Tesla SuC are annoying and credibility attack.

  • ABRP User #666625

    •

    Aug 12

    • Linda ABRP

      Team•

      Aug 26

      I’m sorry for the long wait. There is a high work load at the time. My colleagues will look at this.