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Won't connect

Bug Reports

🚧 THIS IS A TICKET MIGRATED FROM UPVOTY. The original ticket and comments will be available for a limited time over at:
https://abrp.upvoty.com/b/report-a-bug/wont-connect-1/
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de6ce040-4355-47a1-b76e-667f3732f4bb

thanks for getting back Katya. I have spoken to the Vgate people and they tell me it should simply connect... even without using the passord on LE bluetooth. No matter what i try with the settings on the galaxy s23 ultra, it will not connect. . see pic... .any commments and ideas greatly appreciated as i was looking forward to using this app for long time :(

forgot to say the vehicle is a hyundai ioniq 5 EV , 2022 modell

Icar2

I have tried the app and same icar2 dongke with a galaxy s21ultra that has Bluetooth 5.2...same result in not connecting,😐. I do hope you can help!

Thanks for getting back Katya.
As mentioned, not only have all apps been disconnected, but I went to the extreme and reset the phone! No other app used other than thise on the android OS.
As mentioned, the standard Bluetooth app works with car scanner.
There are many many people complaining of the same problem as myself.
I am sorry ABRP does not accept this as their problem and I would suggest that ABRP specifically state that r the vgate icar2 NOT be used with ABRP. Sincerely.

Posted by chris gearing ·
Status: Rejected1 comment

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Comments1

  • Katya S.

    Team•

    Nov 4, 2024

    Have you perhaps used this dongle with any other apps? If so please ensure it has been disconnected from the other apps before attempting to link with ABRP.

    Also make sure the vehicle is turned on.

    We have seen instances where a dongle just seems to have been badly programmed/manufactured and simply wouldn't work. If you conclude it does not work with any app at all, make sure the manufacturer refunds/replaces it.

    ——

    I've just tested with our Vgate iCar Pro BLE 4.0 dongle and I cannot find any issues with establishing a connection. We have no reason for removing it from the list of devices we've tested.

    You can also check;

    - That the dongle you have is the BLE 4.0 version and that it does support a BLE connection
    - That you select the 'IOS-vlink' profile when linking