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Will not create route

Bug Reports
Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #3187432 ·
Status: Completed6 comments

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Comments6

  • ABRP User #2567433

    •

    Oct 1

    the message error : We were unable to calculate your plan/route.
    No plan or route could be found. Please check your settings. For example, adding additional charger types would significantly increase your chances of getting a plan. Please read the FAQ for answers to common problems and questions.

    • Mahde - ABRP

      Team•

      Oct 1

      Could you create a new post and resend this bug report to us? It might be a separate issue and therefore we would like it to be in a new post. I would like for you to send the plan to the link you created aswell.

      • ABRP User #2567433

        •

        Oct 1

        @Mahde - ABRP I just tested it again, and everything is working properly now. sorry

  • Mahde - ABRP

    Team•

    Sep 28

    Hello @ABRP User #2332836,

    Please show us the error message you receive and what route you are trying to create with the addresses.

    • ABRP User #3187432

      •

      Sep 28

      Was able to resolve

    • ABRP User #2567433

      •

      Oct 1

      I tested several trips from my saved favorites. All the routes that cross an international border fail to calculate.

      For example:

      • A route entirely within France works.

      • A route entirely within Spain or Portugal also works.

      • But if the route needs to cross a border, the calculation fails.

      So it seems that the problem may be related specifically to cross-border route planning.