Volvo Enode link, error: “Volvo is experiencing problems.”
I’ve signed up for premium service and trying to link to Volvo for my new EX90. I’ve tried multiple times but continue receiving the error “Volvo is experiencing problems.” My premium service is worthless if that continues.
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Comments6
Alex Beal
Jan 15, 2025
Well that would have been good to know before purchasing the premium subscription. I’ve cancelled it now but would like a refund of the $49.99.
Katya S.
Feb 26, 2025
Hi @Alex Beal,
Sorry, I wasn’t notified of your reply here. I agree with you, but we simply weren’t aware of the limitations as it had not been communicated to us by Enode.
It appears that you've signed up for your Premium Subscription via Apple App Store. As such, we are unfortunately not currently able to refund you directly. Only Apple can process refunds; we, as developers, do not have these permissions. Follow this guide created by Apple to request a refund: https://support.apple.com/en-gb/HT204084
Katya S.
Jan 15, 2025
Hi @alex.beal,
We received this response from Enode;
“It looks like this vehicle is in the US, and unfortunately our new Volvo integration does not support vehicles in the US or APAC regions at this time.
I apologize about the confusion this may have caused, and we're looking to update our documentation to reduce confusion like this in the future. Please let me know if you have further questions.”
We’ll update our documentation accordingly.
Katya S.
Dec 4, 2024
Hi @alex.beal,
I can see that you’ve got two saved Volvo vehicles on your account. One of them is linked via Automotive and it has the name;
Volvo EX90 Twin Motor Performance: heatpump
The other one is not linked at all and has the name;
Volvo EX90 Twin Motor Performance: heatpump, NACS adapter
I presume this is the same car, but which of the saved copies are you attempting to link?
(It is possible to link the same saved vehicle via both an in-car source (such as Automotive) and an OTA source (such as Enode).
Alex Beal
Dec 4, 2024
Can you delete the vehicle with “NACS adapter” so there is just one vehicle? I can then try linking OTA.
Katya S.
Dec 9, 2024
Hi Alex,
I’ve deleted the duplicate, and you now only have the copy linked via Automotive on your account.
You might have to re-select the saved vehicle on your end before creating your next trip in ABRP.
I’ve reported the issue to Enode so that they can investigate.