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Vlink odb2 won’t connect

I have a Vlinker FS ODB2 dongle that connects to my phone just fine, but the app does not recognize it. when I try to link it through the app it just spins continuously not finding it

Where does this happen?
ABRP version number (found at bottom of settings menu)
Status: Awaiting Clarification16 comments

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Comments16

  • Linda ABRP

    Team•

    Jun 9

    Hi

    Does your OBD use BLE?

    • ABRP User #2805441

      •

      Jun 17

      Yes. It connects to other odb2 scanners with out issue. It’s the Vlinker FS model cv304

      • Linda ABRP

        Team•

        Jun 17

        To help us figure out what happens we need you to send a bug report. First you need to enable the bug button in the settings. Go to the settings → Display & appearance and scroll all the way down.

        The bug button will show on your screen. When the OBD is connected to your car and the car is in drive mode click at the button. Then let me know when you have done this.

        • ABRP User #2805441

          •

          Jun 25

          Done

          • Linda ABRP

            Team•

            Jun 25

            There is no report. Is the car turned on and in drive mode when you send the report?

            • ABRP User #2805441

              •

              Jun 25

              Yes

              • Linda ABRP

                Team•

                Jun 26

                Can you try again?

                • ABRP User #2805441

                  •

                  Jun 26

                  Sent another bug report

                  • Linda ABRP

                    Team•

                    Jun 26

                    Thanks. That one has more information. We will look at it.

                    • ABRP User #2805441

                      •

                      Jun 27

                      Please do. The dongle connects to my phone automatically in Bluetooth, but I don’t see it as an option in your app. I went ahead and started paying for your app thinking that might solve the problem but now I’m paying for an app that doesn’t work. Appreciate your help.

                      • Linda ABRP

                        Team•

                        Jun 29

                        My colleague think it's the dongle that is the problem. According to the logs It does not seem to use BLE. You can read about the OBD we recommend here Choosing an OBD device

                        • ABRP User #2805441

                          •

                          Jul 7

                          My dongle is listed in the list that you just provided as compatible. Please advise.

                      • ABRP User #2805441

                        •

                        Jul 1

                        ??????

                      • ABRP User #2805441

                        •

                        Jul 3

                        Any update?!?

                      • ABRP User #2805441

                        •

                        Jul 5

                        ??????

                        • Linda ABRP

                          Team•

                          Jul 8

                          It can be something wrong with the dongle. Since we don’t get any data there is nothing we can do.