Vgate iCar Pro BLE 4.0 Not connect

🚧 THIS IS A TICKET MIGRATED FROM UPVOTY. The original ticket and comments will be available for a limited time over at:
https://abrp.upvoty.com/b/report-a-bug/vgate-icar-pro-ble-40-not-connect/
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Samsung S21+ and last version of ABRP. The device is working with Car scanner so is not defective.
I stop car scanner previously to open abrp and in real time screen says connecting but not connect never.

Previously the connection to this device was made into my vehicle in another phone: POCO F2 Pro. In this phone the OBD connection was perfect but the map does not move in my Niro EV screen. I buy a Samsung S21+ and now the map works perfectly but the connection to Vgate iCar Pro BLE 4.0 is totally lost.

Can you help me?