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Vgate iCar Pro 2S Bluetooth handshake succeeds but fails on car configuration connection (iOS)

Bug Reports

App Version: Version 7.1.4 (5924)
Vehicle: 2022 Renault Megane E-Tech (60kWh)
OBD2 Hardware: Vgate iCar Pro 2S Bluetooth Low Energy (BLE)

What happens:
When attempting to link my Vgate iCar Pro 2S OBD2 dongle to the iOS app for live data telemetry, the pairing protocol successfully passes the "Loading car configuration" and "BLE connection status" verification milestones with green checkmarks. However, at the final step where it queries the vehicle data stream, the app halts and displays an "OBD Connection Failed" popup modal.

Steps I have already taken to troubleshoot:

  1. Verified that the Megane E-Tech is fully switched on and in "Ready" status / accessory mode.

  2. Force-closed all other potential background diagnostic applications (such as Car Scanner or CanZE) to avoid Bluetooth channel hijacking.

  3. Toggled system Bluetooth on the iPhone off and on again, and physically un-plugged and re-inserted the Vgate scanner.

  4. Double-checked iOS system privacy permissions to ensure ABRP has active "Bluetooth" access.

Expected result:
The app should translate the BLE connection into an active vehicle data stream to pull the State of Charge (SoC).

Actual result:
The connection initialization protocol fails at the vehicle mapping step, looping back to the "OBD Connection Failed" screen.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #2756259 ·
Status: Awaiting Clarification6 comments

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Comments6

  • Mahde - ABRP changed status to Awaiting Clarification
    Team•

    Jul 23

    Pinned

    Hi @ABRP User #2756259,

    To help us figure out what happens we need you to send a bug report. First you need to enable the bug button in the settings. Go to the Settings → Display & appearance and scroll all the way down.

    The bug button will show on your screen. When the OBD is connected to your car and the car is in drive mode click at the button. Then let me know when you have done this.

    • ABRP User #2756259

      •

      Jul 23

      Done tried after and still same error

      • Mahde - ABRP

        Team•

        Jul 24

        Did you follow the instructions sent by us to send the bug report and the bug button did not appear?

  • ABRP User #2756259

    •

    Jul 27

    Yes ! I followed the same! but the bug button only shows in main menu ,when i goin to the connection menu, after connects stops, there is no bug button appears there !

  • ABRP User #2756259

    •

    Jul 24

    Yes! I follwoed it and you can the picture I have uploaded the bug button shows up! but when i tried connection again, it gives same error

  • ABRP User #2756259

    •

    Jul 21