Unable to plan a long trip

🚧 THIS IS A TICKET MIGRATED FROM UPVOTY. The original ticket and comments will be available for a limited time over at:
https://abrp.upvoty.com/b/report-a-bug/unable-to-plan-a-long-trip/
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Hi,
This app used to be great. Able to plan long trips over 9000km throughout Europe … now it is unable to plan long trips. 1st you lost my saved trips over an update without even responding to my request… now, if I ask to plan a trip to Oslo, it fails.. unable to calculate. If I ask a trip to Orleans, it work ok.
What have you done to your app ??? can you really help us or leave us in the out there in the desert of users with no support ? please answer so we can restore this app to it's level of 2 years ago. You have my contact : calunimay@neyrinck.cmoi.cc