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Unable to connect live data to Rivian account

Bug Reports

After successfully entering Rivian credentials and the 2nd factor code, I get this error: “No ABRP account is linked to this provider sign-in”.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #46521 ·
Status: Awaiting Clarification4 comments

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Comments4

  • Mahde - ABRP changed status to Awaiting Clarification
    Team•

    Jun 8

    Pinned

    Hello @ABRP User #46521,

    Do you get this error message when trying to connect the live data through your phone too? You mention this happening on the web version.

    • ABRP User #46521

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      Jun 8

      Yes, I get the same error when I try in the abrp android app on my phone.

  • ABRP User #46521

    •

    Jun 15

    A bit of additional information, my abrp login email is not the same as my Rivian account email address.

  • ABRP User #2828031

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    Jun 13

    I also experience this. I created my ABRP account yesterday, and I’m trying to connect with my Rivian account.

    I click the link vehicle flow, I enter the username/password, I paste the 2-factor auth code. Then I get this error:

    “No ABRP account is linked to this provider sign-in.”

    And I’m returned to the login page for the Rivian. I have tried on mobile app and the web (both desktop and mobile-web), both encounter the same failure.