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Tesla Live Data stuck on Tesla logo - authorization never loads

Bug Reports

Premium ABRP subscriber. When I click "Connect to Tesla" under Live Data over the Air, the Tesla Live Data dialog opens but gets stuck indefinitely on the red Tesla logo screen. The Tesla login/authorization page never loads.

Steps tried:

  • Both web browser and ABRP mobile app - same issue on both

  • Logged out and back into ABRP account

  • Disabled ad-blockers, allowed pop-ups for abetterrouteplanner.com

  • Cleared browser cache and cookies

  • Tested in incognito/private mode

  • Tesla mobile app works fine, vehicle is online

  • Checked Third-Party Apps in Tesla account

  • ABRP updated to latest version

Vehicle: Tesla Model Y Juniper (2025) Region: Turkey (EU) Device: IOS ABRP version:

Screenshot attached showing exactly where it freezes.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Alp Tasci ·
Status: Awaiting Clarification2 comments

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Comments2

  • Bo (ABRP)

    Team•

    Apr 29

    Thanks for reporting! How do you get to this screen? Is it after pressing “Link with Tesla” in connect live data? Or is it after you log in with Tesla?

    • Alp Tasci

      •

      May 3

      It happens after logging in with Tesla. The Tesla login page loads, I enter my credentials, and it redirects back to ABRP — but then it gets stuck on the loading screen with the Tesla logo and never completes the connection.