Tesla connectivity issue

When I went into a better route planner, it told me my Tesla was asleep when I was driving down the road. I went in, deleted the key out of the Tesla validated all this permissions on the Tesla validated. The permissions on the iPhone for the Tesla app went into a better route planner deleted the connection went into the Tesla app the third-party app connection logged out of the Tesla app log down the better Route planner app that I load the Tesla app back in I logged the Route planner back in. I added the connection back. It logged into Tesla and validated permissions and I approved it. It allowed me to add the virtual key back. Then it said to enable live streaming, I tried it. It said the key was not added, or that I needed to validate permissions. I checked the Tesla screen. The key was added, hit the update. Permissions went back into a better Route planner app click the live stream again, and it still won’t connect the live stream. I’ve checked everything on iOS on the Tesla app and on the Tesla car and on the better Route planner app, and both the Route planner, and the Tesla app are logged into the same exact email.