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Skoda says that's ABRP give some sync problems to their AP is this true ?

The message below:

Thank you for contacting us.

After checking the systems, we can confirm that requests from third-party applications or services continue to be sent to our backend. Please note that the use of such applications, as well as dynamic recharge rates, are not supported.

The latter always represent an intervention of an external system in our infrastructure, which may prevent correct synchronization between the vehicle and the MySkoda application.

We recommend that you check your charger and any connected HEMS system. Charger availability must not be managed by time periods: it must always be available for charging once connected to the vehicle. All charging management must be carried out solely from the vehicle, as this is the only way to guarantee correct operation.

For third-party applications, we recommend that you disconnect your Skoda ID account from these services and reset the password. Please note that uninstalling the application alone may not be sufficient, as requests may still be sent from the service provider's servers rather than from your local device.

We'd like to thank you...

Where does this happen?
ABRP version number (found at bottom of settings menu)
Status: In Progress6 comments

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Comments6

  • Francis GILLARD

    •

    Aug 28, 2025

    The problem is connection with the car trough SKODA App mobile, there is no possiblity to connect the car and there is no possibility to view the status of the car or to activate Cooling system AC on remote

  • Linda ABRP

    Team•

    Aug 20, 2025

    Hi

    I need to take it up with a colleague who won't be back in the office until Monday. I will get back to you next week.

    • Francis GILLARD

      •

      Aug 28, 2025

      Hello, did you haveanother response ?

      • Linda ABRP

        Team•

        Aug 28, 2025

        I asked Enode about this and they are asking what kind of issue you had since you reached out to Skoda and then got this answer. Did you have a problem with the Enode connection?

    • Francis GILLARD

      •

      Sep 7, 2025

      News from your colleague

      • Linda ABRP

        Team•

        Sep 8, 2025

        Enode are working on a partnership with VW where Skoda is included but nothing is done yet.