Skip to main content

Repeatedly loses connection; this time I can't re-connect

Bug Reports

Over and over and over again, I’ll go to use ABRP and it says “Not connected.” Frustrating enough, but usually I can “Unlink” and re-connect. This time, clicking on the Unlink button does absolutely nothing. The online help is also horrible; it directs me to menus that don’t even exist.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by twoprops ·
Status: Awaiting Clarification3 comments

Log in to comment and vote

Comments3

  • twoprops

    •

    Mar 20

    Hi! Yes, I managed to get connected by using the app on my phone, but that’s an inconvenient workaround at best (I use ABRP much more often from the desktop). And it keeps disconnecting every few days. This started over a year ago, when I was still able to get support online without posting to a public forum and waiting days for a response. Every time, there’s a workaround and you say you think you have it fixed, but the problem keeps coming back. Are you abandoning users of “older” (11 years, in this case) vehicles?

    It’s annoying enough on the desktop, but when I’m trying to plan a route on my phone and have to go through the unlink and re-pair process on my phone in my car (usually parked on the side of the road) it rather nullifies all the advantages of using ABRP. And need I say that this support website is awful, from the lack of navigation elements to buggy CSS that obscures things you’re trying to type to excessive delays getting answers to malformed email messages with bad DKIM signatures that get rejected as spam. It really sends a strong signal that you’d prefer to not hear from your customers. Oh, and the bug reporting button just flashes a message too quickly to read, and otherwise appears to do nothing. So my guess is you’re not getting 90% of bug reports, and people instead just cancel their subscriptions while the bugs persist. This used to be an incredibly cool product and well supported. What happened?

  • Linda ABRP

    Team•

    Mar 19

    Hi

    I can see that your car is connected now. The connection problem can be because you have an older model. Has the connection worked well before?

  • twoprops

    •

    Mar 19

    Managed to get linked by using the app on a phone, but here we are three days later and I’m back to “Not connected” and still cannot unlink or link from the web site. The bug report button just flashes a message too quickly for me to read. There doesn’t seem to be any way to get support except to post here, but even my report here seems to be ignored. Having to use a phone to repair the program every 2-3 days isn’t really practical for my use case. Is there any other way to get support?