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Recalculated route with wrong network?

Bug Reports

During my trip from Bergamo (Italy) to Germany, my route was recalculated, presumably due to a traffic jam. The only charging network selected and preferred was Ionity. However, I ended up arriving in Bolzano with a very low battery charge at the rEVcharge A22 station, where I was unable to charge (does an A22 card have to be used?!). In addition, there was no indication at the charging station that a specific app was required, and the station is also marked in a completely incorrect location on the map. This ultimately caused a great deal of stress, wasted time, and, in the end, additional costs.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #2725976 ·
Status: Completed5 comments

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Comments5

  • Linda ABRP changed status to Awaiting Clarification
    Team•

    Jun 16

    Pinned

    Hi,

    Please provide a link to the plan where this happened. To do this;

    1. Plan the trip in ABRP

    2. Click/tap: ‘Share plan’

    3. Click/tap: ‘Share ABRP link’

    4. Paste the URL here

    ⚠️ IMPORTANT: Please exclude private addresses and the use of ‘my position’, home, work, etc., from the plan you post here publicly.

    • ABRP User #2725976

      •

      Jun 16

      https://abetterrouteplanner.com/?plan_uuid=2-6a31938d-ce29b47fb7c4a46c16ddc371

      • ABRP User #2725976

        •

        Jun 16

        This time, it was even the initial route planning. In my opinion, the preferred charging network (the only one configured) should be given a higher priority than the "fewest charging stops" option.

        • ABRP User #2725976

          •

          Jun 16

          In addition, this A22 charging station is really, really poor.

          • Linda ABRP

            Team•

            Jun 17

            I talked with a colleague and this charger was selected since it’s the fastest in the area. If there was an IONITY charger we could have selected we would. I will write to our partner so they can see if the address is wrong.