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Problems with ABRP and HUD in Volkswagen ID.44

If you make a route on ABRP on CarPlay, and you then type in an extra stop.. then ABRP will stop showing the guides in the HUD cluster in the car.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Status: Awaiting Clarification16 comments

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Comments16

  • Samuel_ABRP

    Team•

    Jul 20

    Pinned

    Hey,

    does this still happen with the latest version?

    • ABRP User #1116405

      •

      Jul 20

      Im currently on 7.1.4. And in that version it still does it.

      • Samuel_ABRP

        Team•

        Jul 20

        The latest beta is 7.1.5, which build version do you have? It might take a few minutes, until you can download the latest beta after joining the beta program.

        • ABRP User #1116405

          •

          Jul 20

          I can try and install that. I have in general stoped betastesti g because you don’t update the beta or tell when you go public with a sw. Number. Så that will result in the beta tester will have older versions than the people with normal versions.

          But for this test I will install the beta version

          • Samuel_ABRP

            Team•

            Jul 20

            That might be a play store issue then, we can look into it. My assumptiuon was that the newest version wins, even when it is not flagged as beta, we can check that though. For now the beta is your best choice to test the fix for this issue.

  • Mahde - ABRP changed status to Awaiting Clarification
    Team•

    Dec 2, 2025

    Pinned

    Hello @Troels Østerbye,

    Is it possible for you to send in a video showing the different before and after typing in the extra stop?

    • ABRP User #1116405

      •

      Dec 2, 2025

      I have attached two videos. Foliest tile ABRP crashed. And that happenes offent. Can you see the videos?

      • Mahde - ABRP

        Team•

        Dec 3, 2025

        Hello @Troels Østerbye,

        I am not able to see the videos. Can you try to send them again?

        • ABRP User #1116405

          •

          Dec 3, 2025

          I have attached the video again. If you can’t see it many it’s because it’s not possible to attach videos here

          • Katya S.

            Team•

            Dec 3, 2025

            Very strange, we’re sorry for (yet another) issue. Please tell me; did you use the ‘upload video’ button? What file type is the video you’re attempting to attach?

            • ABRP User #1116405

              •

              Dec 3, 2025

              As you can see here. I don’t have that button to upload video.

              • Katya S.

                Team•

                Dec 4, 2025

                I’ve just checked from a non-admin account, and I still see all menu options. If you attached an image in your last comment, I am unable to see it.

                What browser are you using?


                Until we come to terms with the issue in Featurebase, feel free to use an alternative method for providing the video:

                1. Send us an email by, under ‘support & feedback’ in the app, select ‘login’ or ‘subscription’ issue and link/mention this ticket.

                  (We normally only reply to login or subscription issue but mention the ticket and we’ll pick it up).

                2. Upload the video to a cloud or video service such as google drive, youtube and provide a link where it can be viewed or downloaded here.

                • ABRP User #1116405

                  •

                  Dec 4, 2025

                  I where using safari. But this time I used chrome. The video upload button where visible, so I used that. Did you get it this time?

                  • Katya S.

                    Team•

                    Dec 4, 2025

                    Based on the linked files, I can see that they exceed 80MB in size. That is a limit that lacks an error message. I’ve pointed this out to Featurebase already, and I’ve now reminded them that this needs to be communicated to users.

                    The video upload option being missing in Safari is not a known issue. Could you provide a screenshot of what you’re seeing in Safari? I’ll forward it to Featurebase for further investigation.

                    Again, sorry for the extra trouble here.

                    • ABRP User #1116405

                      •

                      Dec 4, 2025

                      That makes sense. I also have send you cloud links. So you should be able to se the files thru the cloud link.

                • ABRP User #1116405

                  •

                  Dec 4, 2025

                  If you still did not get it. Here are a cloud link.

                  https://share.icloud.com/photos/0fb1fzxml7ZFcu2FqlVMyqR3Q

                  I have a second link. Because abrp have a thing, where it sometimes crashes when you are typing in a destination, and I also got that on video.

                  https://share.icloud.com/photos/0a0btVVOuNAOh7b0Gp7yDiA0w