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Problems with no response to touch on Android

Bug Reports

The last several weeks I have had issues with the app not responding to touches on the map, destination entry fields, plan button, cancel X, and back arrows. I'm using a Samsung phone and not having touch issues with any other apps.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Bob Patch ·
Status: Completed5 comments

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Comments5

  • Katya S. changed status to Awaiting Clarification
    Team•

    Mar 13

    Pinned

    Hi @Bob Patch,

    If you’re using a Samsung phone, please check if ‘accidental touch protection’ has been enabled. This could pose a problem with the app.

    More information:

    https://www.samsung.com/in/support/mobile-devices/how-to-block-accidental-touches-on-your-galaxy-smartphone/

    • Bob Patch

      •

      Mar 13

      Yes it was. I have turned it off. I will let you know if I have any more problems. Thanks.

    • Noel C

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      Jul 28

      I tried turning off accidental touch protection, but it made no difference. back to the hair-pulling for me!

  • Noel C

    •

    Jul 28

    I am having the same issue now.

    The settings screen seems to work, but the rest of the app functionality has stopped due to the button presses not being recognized - the buttons change colour when .

    • Bob Patch

      •

      Jul 28

      I still occasionally have the issue too. Sometimes if I tap it multiple times it eventually works. Sometimes if I scroll the moving panel up and down it will start working. Sometimes I have to back up a screen or two and start over. Worst case I go to the apps setting and force stop the app, then start it up again.