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synchronization issue

Bug Reports

Hello,

I signed up for your annual subscription this morning, but it seems your app isn’t fully connecting with my vehicle. The mileage appears to be syncing correctly, but the battery level isn’t syncing—it stays at 41% even when I manually adjust it; it quickly reverts to 41% on its own. But more importantly, despite the Over-the-Air connection via Enode, there is no automatic sync (screenshot attached), so your app is much less useful to me.

Posted by Nicolas ·
Status: Completed13 comments

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Comments13

  • Linda ABRP

    Team•

    Apr 15

    Hi

    Can you try to unlink Enode and link it again?

    • Nicolas

      •

      Apr 15

      oui je l’ai fais hier soir, depuis il a le statut “endormi” et toujours les 41% alors que la voiture est à 80%

      • Linda ABRP

        Team•

        Apr 16

        I have sent a report to Enode about this so they can look at it.

        • Nicolas

          •

          Apr 16

          merci

          • Linda ABRP

            Team•

            Apr 20

            I got this answer from Enode “The battery being stuck at 41% appears to be a Stellantis-side issue. Our polling is succeeding but the data they're returning hasn't changed, suggesting they're serving stale state on their end.”

            Does the native Peugeot app also shows 41%?

            • Nicolas

              •

              Apr 20

              non c’est bien ce qui est bizarre ! l’App Peugeot n’est pas à jour non plus, elle indique 15%…étrange, d’autant plus que les charges ne communiquent pas visiblement, mais les KM sont bien synchronisés sur ABRP ( mais pas sur Peugeot)…la voiture a rendez-vous chez Peugeot fin mai…d’ici là mon essai gratuit chez ABRP sera terminé et je ne l’aurais même pas essayé..

              • Linda ABRP

                Team•

                Apr 20

                Ok maybe you can contact them by phone or email? If they can’t fix it before your appointment in May you can have a new trial then.

                • Nicolas

                  •

                  Apr 20

                  je suis en communication par mail avec Peugeot qui pense à un problème de connectivité, c’est justement eux qui m’ont demandé de prendre rendez-vous, je reste sceptique car des données sont quand même synchronisées…

                  • Linda ABRP

                    Team•

                    Apr 20

                    I wrote back to Enode that you see 15%. I will see if they can find out more.

                  • Linda ABRP

                    Team•

                    Apr 23

                    There is nothing more they can do. They recommend you to contact Peugeot.

                • Nicolas

                  •

                  Jul 28

                  Bonjour, je pense que mon problème de connexion est enfin résolu, pouvez-vous me remettre un mois d’essai ?

                  • Linda ABRP

                    Team•

                    Jul 29

                    I have added a month to your account now. You need to cancel the subscription before 29th August if you don’t want to continue.

                    • Nicolas

                      •

                      Jul 29

                      merci