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Preset charging providers and favorite locations disappeared; bottom navigation occasionally taps itself on iPhone

Bug Reports

Since the latest app update, the preset lists of charging providers have disappeared. My saved favorite charging locations and favorite charging networks/providers are also missing.

Additionally, on iPhone, the bottom navigation bar occasionally starts triggering selections by itself, as if random tabs or options were being tapped.

The missing preset providers and favorites are the more serious issue, as they affect my ability to plan charging stops and routes. Please investigate whether this is related to a data-sync or migration problem.

Platform: iPhone (iOS)
App: ABRP

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #2460385 ·
Status: Awaiting Clarification2 comments

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Comments2

  • Bo (ABRP)

    Team•

    Aug 19

    Thanks for reporting! We have found an animation bug in the app which happens if you have “Reduce motion” on in the iOS appearance settings. Can you check if this is enabled for you?

  • Linda ABRP

    Team•

    Aug 19

    Hi

    To figure out what happened we need to take a look at your account. Please click at this link to give us access https://accounts.abetterrouteplanner.com/portal/support-access