Premium subscription active in Google Play Store but stuck in "Free" status loop inside the app
Hi everyone,I am experiencing a critical issue with my ABRP Premium subscription where the app fails to recognize my active paid status, leaving me stuck in a subscription loop.Here are the details of the problem:Platform/OS: AndroidApp Version: Version 7.1.7 (5980)My Support Account ID: 2983533Purchase Method: Google Play Store (Payment has already been accepted and processed by my bank)What is happening:I successfully subscribed to the Premium plan and the payment has been confirmed. However, inside the ABRP app, my account status still shows as "Free".Whenever I try to use a Premium feature (like Android Auto or live traffic), the app prompts me to upgrade. When I click to subscribe again, I get an error message stating that “You already have an active subscription”.Steps I have already tried without success:Logging out of my account and logging back in.Force-stopping the app and clearing the cache.Uninstalling and reinstalling the application.Could the support team please look into this and manually sync or validate my account status?Thank you for your help.
- Where does this happen?
- ABRP version number (found at bottom of settings menu)
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Comments2
Sep 4
PinnedHello @ABRP User #2983533,
Please send an email to this address where we handle subscription and account requests: premium@abetterrouteplanner.com
Mahde - ABRP
Sep 4
I see that you have already submitted it. I will assist you with it in our subscription page.