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Premium subscription active in Google Play Store but stuck in "Free" status loop inside the app

Hi everyone,I am experiencing a critical issue with my ABRP Premium subscription where the app fails to recognize my active paid status, leaving me stuck in a subscription loop.Here are the details of the problem:Platform/OS: AndroidApp Version: Version 7.1.7 (5980)My Support Account ID: 2983533Purchase Method: Google Play Store (Payment has already been accepted and processed by my bank)What is happening:I successfully subscribed to the Premium plan and the payment has been confirmed. However, inside the ABRP app, my account status still shows as "Free".Whenever I try to use a Premium feature (like Android Auto or live traffic), the app prompts me to upgrade. When I click to subscribe again, I get an error message stating that “You already have an active subscription”.Steps I have already tried without success:Logging out of my account and logging back in.Force-stopping the app and clearing the cache.Uninstalling and reinstalling the application.Could the support team please look into this and manually sync or validate my account status?Thank you for your help.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Status: Completed2 comments

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Comments2

  • Mahde - ABRP changed status to Completed
    Team•

    Sep 4

    Pinned

    Hello @ABRP User #2983533,

    Please send an email to this address where we handle subscription and account requests: premium@abetterrouteplanner.com

    • Mahde - ABRP

      Team•

      Sep 4

      I see that you have already submitted it. I will assist you with it in our subscription page.