Loss of route display and no route planning in the event of an error

During our trip, once we got to downtown, the display went out—we couldn’t get it back on. We had to find a spot, restart everything, and then we couldn’t do anything at all, We ended up having to use another app to get to our destination. Since we were traveling with young children, including an 18-month-old, I can’t even begin to describe how stressful and frustrating it was. We always use the subscription service, but this time it didn’t help us—it actually made the situation even worse!!!