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Persistent routing error specific to my account – Obsolete road issue near Fiorenzuola d'Arda.

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I'm encountering a persistent routing error specific to my account when planning routes near Fiorenzuola d'Arda, Italy.

ABRP forces a reroute due to an obsolete road closure/exit issue that was resolved long ago.

Crucial detail: This error only occurs when I am logged in to my ABRP account. If I log out and use the planner anonymously, the route is correct.

I have already tried clearing cache, logging out/in, and verifying vehicle settings without success.

It seems an outdated map segment or preference is stuck in my user data. Could you please investigate and clear any obsolete cached data associated with my profile?

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Paride Braibanti ·
Status: Completed17 comments

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Comments17

  • Mahde - ABRP changed status to Awaiting Clarification
    Team•

    Dec 10, 2025

    Pinned

    Do you have real-time traffic activated in your setting in ABRP? You can check this by following the instructions in this article: Real-time traffic.

    This may also occur due to having different preferences to chargers when planning a route. If you have any chargers currently saved as preferred or avoided, try to change these and see if there is any difference to the route. Avoid and prefer

    • Paride Braibanti

      •

      Dec 11, 2025

      everything was solved by disabling real-time traffic

      • Mahde - ABRP

        Team•

        Dec 11, 2025

        Hello Paride,

        This issue should not exist even if you have the real-time traffic enabled and we will look more into this. We will need the link for both of the plans you have sent as screenshots.


        Please provide a link to the plan where this occurs. To do this;

        1. Plan the trip in ABRP

        2. Click/tap: ‘Share plan’

        3. Click/tap: ‘Share ABRP link’

        4. Paste the URL here

        ⚠️ IMPORTANT: Please exclude private addresses and the use of ‘my position’, home, work, etc., from the plan you post here publicly.

        • Paride Braibanti

          •

          Dec 11, 2025

          Anonimously

  • Paride Braibanti

    •

    Dec 10, 2025

    The problem occurs on my Android phone, my computer, and my Android car. It also happens on both my cars, a VW ID3 and a Peugeot E208.

    • ABRP User #133429

      •

      Dec 11, 2025

      Paride, it looks as though you are having a similar issue to something I was seeing, but in my case routing between two way points took the shortest router between them in one direction, but reverse the direction of the route and there is a massive detour. Turn traffic off (or log out) and both directions route the short way.

      I’ve asked where ABRP gets traffic information from, but not had an answer. However I read somewhere that POI information comes from HERE (or WeGo depending on what you want to call them) which I’m happy to believe as if I edit an incorrect POI on WeGo sometime later this shows up in ABRP.

      As HERE is a mapping source for many commercial SatNavs I don’t find it too much of a stretch to think that their traffic service could also be used by ABRP, as such having a quick look at your problem junction shows…

      Google etc show the junction as open

      I can’t find a key, but I’m assuming the red is closed. If red means closed (or a very long delay) and HERE is the source of traffic data, this would explain why you get routed the short way logged out and the long way logged in.

      In my case the road in question showed closed in one direction on HERE, and by the time someone from there answered my query it had been opened (or they changed it and then got back to me!). Lesson learnt to take screenshots!

      • Paride Braibanti

        •

        Dec 11, 2025

        Exactly! In my case, too, HERE reports a non-existent road closure due to roadworks. The closure is likely related to work that has been closed for several months now.

        • Mahde - ABRP

          Team•

          Dec 15, 2025

          Hello @Paride Braibanti,

          I have been in contact with HERE WeGo support and they have updated my request according to your information and the changes will be available from the next versions that they release. Therefore you will have to wait until their update until it shows as it should in ABRP.