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No PIN in Citroën app

Bug Reports

I’ve recently signed up to the premium ABRP service and am trying to link it to my Citroën EV. The linking process asks me first for my Citroën user name and password. No problem there. Then it asks me for the PIN which I use in the My Citroën app. There is no PIN in that app - it just starts. The only option then is to click on the “I’ve forgotten my PIN” button, but I haven’t. I’ve only just installed the app and connected it to my car and at no point did it ask me to enter a PIN.

Posted by John Winters ·
Status: Completed1 comment

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Comments1

  • John Winters

    •

    Mar 10, 2025

    Apologies. It appears that the set up of the Citroën app was not complete, although there was nothing in the app to tell me this - it was showing information about my car. Once I discovered the hidden option to complete the set up it did indeed prompt me for a PIN. Please close this query.