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No charging stations visible when zooming in

Bug Reports

At the moment, this software is definitely not usable. Both on the web and as Android app version 5.7.2, charging stations are hidden when the map is enlarged (fast chargers). What is the point of buying such software if it doesn't work? Shame on you.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Roland Schärli ·
Status: Completed8 comments

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Comments8

  • Katya S. changed status to Awaiting Clarification
    Team•

    Apr 4, 2025

    Pinned

    Looking at your account, you don’t currently have any ‘Type of chargers’ (plugs) selected in settings. Please check if, by selecting your preferred ones, this zoom/display behavior changes

    • Roland Schärli

      •

      Apr 4, 2025

      First of all, where I can set it. Also: Other (slow ones) and also fast ones if the entire map (or a big part of it) is showed I can see it. If I zoom it in, they disappears. I have a video. Where I can send it?

    • Roland Schärli

      •

      Apr 4, 2025

      I have found this setting. Now it works again.

      Only: I have NEVER changed this setting - I am a software developer. It was suddenly like this with version 5.7.1 (or .2).

      Why should I take CCS out at all? At the same time, it is so “hidden” that it cannot simply be deactivated “just now” and you would have to do it quite deliberately.

      • Katya S.

        Team•

        Apr 4, 2025

        I can unfortunately only speculate - but what can happen is that if you load an old saved plan or a plan link someone sent you, you could overwrite your current settings.

        • Roland Schärli

          •

          Apr 4, 2025

          I have never had a car other than one with CCS and I have never (really NEVER) deactivated CCS. I think it happened when I updated to the latest version as it pretty much happened from then on.

  • Katya S. changed status to Awaiting Clarification
    Team•

    Apr 4, 2025

    Hi @Roland Schärli,

    Do you mean that this happens when you zoom in or zoom out on the map? Please clarify.

    • Roland Schärli

      •

      Apr 4, 2025

      Really, do you need for this clarification question 6 days?

      Zoom IN. Also on Web and in the App.

      And why is this thread only visible for me and you? Because I told all others it’s not worth to use it at the moment?

      • Katya S.

        Team•

        Apr 4, 2025

        1. Sorry for the delay, we’re handling a lot of duplicate tickets here

        2. Thanks for clarifying

        3. Not public until clarified, title changed and status changed now