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Nissan Leaf Enode connection lost

I am a ABRP Premium subscriber. My existing Nissan Leaf vehicle profile has lost its Enode Live Data connection. When i tried to refresh the link in the ABRP app, the Enodw connection is no longer available on the connections list.

I have the latest iOS.

Why has this happened & what is the fix?

Thank you

Where does this happen?
ABRP version number (found at bottom of settings menu)
Status: Awaiting Clarification10 comments

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Comments10

  • Mahde - ABRP

    Team•

    Sep 30

    Hello @ABRP User #297273,

    Which specific Nissan Leaf vehicle are you using and in which country are you residing?

    • ABRP User #297273

      •

      Sep 30

      Hi,

      Nissan Leaf 2019 40kw

      I am in Austria

      • Mahde - ABRP

        Team•

        Oct 1

        Does the Enode connection re-appear if you delete the vehicle and add it back again? If that does not work, please try re-downloading the app again to see if it reappears.

        • ABRP User #297273

          •

          Oct 1

          Unfortunately none of the suggestions have fixed the problem. Enode option does not appear.

          • Mahde - ABRP

            Team•

            Oct 1

            We do not see any saved vehicle in your account list currently. Please send us a screenshot of your saved vehicle with the year model included.

            • ABRP User #297273

              •

              Oct 1

              I have added the vehicle again. Please check my account again. Thanks

            • ABRP User #297273

              •

              Oct 3

            • ABRP User #297273

              •

              Oct 13

              I have provided the requested information. Please confirm you are working on this bug. Thank you.

              • Mahde - ABRP

                Team•

                Oct 13

                Can you confirm that it does have Enode connection previously? We have checked it and we do not have the Enode live data as an option for it in general. Did it disappear with the latest updates?

                • ABRP User #297273

                  •

                  Oct 13

                  Yes, it was there before. It is because of this live data connection ability that I purchased the annual subscription. My connection to the Nissan Leaf can only work with Enode live data connection.