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My current XPeng vehicle is not displayed

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I connected my XPENG G9 via Encode. Only my vehicle is visible in my XPENG app.

In ABRP, the test drive vehicle is always included. I’ve already deleted the app and set everything up again, but the test car still shows up.

You can see this in the location. Mine is in Odenthal, while the car in the app is in Aachen. The SOC is also incorrect.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #779617 ·
Status: Completed8 comments

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Comments8

  • Mahde - ABRP changed status to Awaiting Clarification
    Team•

    Jun 30

    Pinned

    Hello @ABRP User #779617,

    We see two vehicles connected to your user. Can you say which one that is not the correct vehicle?

    • ABRP User #779617

      •

      Jun 30

      Bitte löschen sie beide Fahrzeuge. Ich lege dann das richtige neu an.

      • Mahde - ABRP

        Team•

        Jun 30

        We need your consent to access your account before deleting the vehicles. Please do this here:

        https://accounts.abetterrouteplanner.com/portal/support-access

        You can remove it yourself too by following the instructions in this article: Select and save a vehicle

        • ABRP User #779617

          •

          Jun 30

          Ist erteilt

          • Mahde - ABRP

            Team•

            Jul 1

            You have to contact XPENG to remove the rental car from your XPENG account since in this case, you have two Xpeng cars and one of them are not able to be removed by us.

            • ABRP User #779617

              •

              Jul 2

              Fehler ist behoben. Musste mein Auto löschen, den XPENG Account löschen, neu registrieren, neu das Auto zuweisen, dann in ABRP verknüpfen.

  • ABRP User #2886547

    •

    Jun 30

    En español por favor

  • ABRP User #779617

    •

    Jun 30

    Können sie beide löschen? Dann füge ich den aktuellen neu hinzu