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My Drives Export: file not generated

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I'm trying to download My drives for administrative purposes. However, the process almost always gets stuck with a spinning wheel on the Exporting button (indicating that it is working on it). However long I wait, the file never downloads.

This morning I did manage to get one download after trying several times, but for other periods it's not working.

I also tried a couple more times last week without any luck. I’ve tried downloading for a year or a month, but that doesn’t seem to make a difference. The one time it dit work was for a download from 1/1/2025 to today. Now trying several times for 2024, but no luck.

I’ve tried it on web (Firefox on Windows) and in the app, but always the same result.

In the website and app I do see that drives and charges have been recorded.

It looks as if your server gets overloaded even by a relatively small data query.

I’ve seen several posts, questions and bug reports here, but all seem to have been closed without any further action or real problem resolution.

Could you please check out what's wrong and fix it?

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Damien van der Bijl ·
Status: In Progress7 comments

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Comments7

  • Linda ABRP

    Team•

    Nov 25, 2025

    Hi

    I just tried this in Chrome and there was no problem. Can you please try to do it in Chrome?

    • Damien van der Bijl

      •

      Nov 25, 2025

      Hi. I have tried the following browsers, all without success: Chrome, Brave, Edge, DuckDuckGo and Firefox.

      Like I said: I had one successful download after trying many times. Then dozens more attempts for another period without success.

      It really seems to be on the server end.

    • Damien van der Bijl

      •

      Nov 26, 2025

      Hi, so I tried again this morning in several browsers. After a couple of tries, I did manage to get another file. This was in Firefox, so the browser cannot be the problem.

      However, this doesn't mean that it is solved. This export function should work reliably and fast. I’m going to need to do this monthly, so it would be a real pain if it doesn't work easily. It is one of the functions that made me choose the Premium version of ABRP.

    • Damien van der Bijl

      •

      Dec 2, 2025

      @Linda ABRP any chance of an update? You asked a question, I provided answers a week ago. Status still says “Awaiting clarification”… looking forward to your follow-up.

      • Linda ABRP

        Team•

        Dec 3, 2025

        I tried to export for the whole year and there was no problem. I will ask a colleague to look at it.