Plan fails due to 'avoid tolls' enabled - no clear error message

“An unexpected error happened, please try again. For further help, contact our support.”
I don’t think I’m asking this software too much, but this is frustrating. It was working, then I added the “Mt Rushmore” destination to the list.
macOS Tahoe 26.2 (25C56), Apple M4 Max, 64 GB of RAM, 1.64 of 2 TB SSD available
Google Chrome 144.0.7559.97 (Official Build) (arm64)
This is currently NOT a better route planner than my 2026 Model Y’s built-in navigation.
- Where does this happen?
- ABRP version number (found at bottom of settings menu)
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Comments2
Jan 28
PinnedHi @andy,
Thanks for reporting this and for providing the detailed information; that's very helpful.
I've had a look at your plan, and it seems the calculation fails when the "Mt Rushmore" waypoint is included while the "Avoid tolls" setting is enabled. I therefore suspect reaching Mt Rushmore requires a toll road. Do you perhaps know if this is the case?
We should definitely provide a more informative error message in this situation, and we'll look into improving it. For now, disabling the "Avoid tolls" setting should allow the plan to calculate correctly for you.
ElectricPenguins
Jan 28
Turning off the “Avoid Tolls” setting does indeed solve the problem. Better messaging in the app would indeed be better.