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Plan fails due to 'avoid tolls' enabled - no clear error message

“An unexpected error happened, please try again. For further help, contact our support.”

I don’t think I’m asking this software too much, but this is frustrating. It was working, then I added the “Mt Rushmore” destination to the list.

macOS Tahoe 26.2 (25C56), Apple M4 Max, 64 GB of RAM, 1.64 of 2 TB SSD available

Google Chrome 144.0.7559.97 (Official Build) (arm64)

This is currently NOT a better route planner than my 2026 Model Y’s built-in navigation.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Status: Awaiting Clarification2 comments

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Comments2

  • Katya S. changed status to Awaiting Clarification
    Team•

    Jan 28

    Pinned

    Hi @andy,

    Thanks for reporting this and for providing the detailed information; that's very helpful.

    I've had a look at your plan, and it seems the calculation fails when the "Mt Rushmore" waypoint is included while the "Avoid tolls" setting is enabled. I therefore suspect reaching Mt Rushmore requires a toll road. Do you perhaps know if this is the case?

    We should definitely provide a more informative error message in this situation, and we'll look into improving it. For now, disabling the "Avoid tolls" setting should allow the plan to calculate correctly for you.

    • ElectricPenguins

      •

      Jan 28

      Turning off the “Avoid Tolls” setting does indeed solve the problem. Better messaging in the app would indeed be better.