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Map is black!

Bug Reports

Went into the application on my desktop PC, and the map area is totally black! I can’t see anything.

Same problem in Firefox, Edge and Chrome.

Windows 10.

Last time I used the applications a couple weeks ago everything was fine.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by User ·
Status: In Progress5 comments

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Comments5

  • Katya S. changed status to In Progress
    Team•

    Mar 9

    Pinned

    Hi @User,

    Thanks for reporting. This issue was caused by location not being provided (location permissions always turned off).

    We’ve implemented a fix for this in version 7.0.5.

    • User

      •

      Mar 10

      Thanks!

      If I understand correctly, that means I can’t use the app on my computer anymore. How do I allow geolocation permissions? I searched the help file to no avail.

      • Katya S.

        Team•

        Mar 10

        This is not a setting within ABRP. Please check the help documentation your browser of your ‘enable location permissions’ or similar. For chrome for instance, there’s a little settings button to the left of the url up top.

  • Mitch Grande

    •

    Mar 27

    I’m having the same issue with Chrome on Linux (Ubuntu). I allowed location, but the map is still black and the site is unusable. Firefox on Linux worked just fine.

  • User

    •

    Mar 10

    That wasn’t clear from the pop-up message.

    For some reason, ABRP was blocked from accessing the location.

    I removed the block, and now I can see the map.

    Thanks!