Loss of Live Data Connectivity - Now Useless App
Today my live data connection stopped working rendering the ABRP app useless to me. Please assist. In hopes of self repair, I re-subscribed and as I paying customer, I hope to receive timely support with this issue. I have followed online guidance to restore the live data connection to no avail. Please help urgently as I am on a multi-day trip.
- Where does this happen?
- ABRP version number (found at bottom of settings menu)
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Comments10
Linda ABRP
Jun 17
Hi
It seems that your connection works now. Is that correct?
Karl Sandreuter
Jun 17
It appears so, but please clarify what malfunctioned and how I will experience higher reliability/availability with my subscribed service. What was fixed ?
Linda ABRP
Jun 17
We have not fixed anything. Maybe it was something on Teslas side.
Karl Sandreuter
Jul 6
Happening again. Please don’t “blame Tesla”. Take ownership and assist in resolving connection instability.
Linda ABRP
Jul 7
When it stopped did you try to reconnect from the live data page?
Karl Sandreuter
Jul 7
Yes, multiple times. Also tried deleting and re-installing the app as well.
Linda ABRP
Jul 8
I have sent this to my colleague so he can look at it.
Linda ABRP
Jul 8
What happens if you click at link?
Karl Sandreuter
Jul 8
A confirmation screen from Tesla confirming a successful approved connection and then the ABRP app sends me back to logging in again - and thus begins the “loop” .
Karl Sandreuter
Jun 17
Please clarify what malfunctioned and how I will experience higher reliability/availability with my subscribed service. What was fixed ?