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Location not updating

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I started in CityA and am now 1.5 hours north yet the location arrow says I’m still in CityA. The location dot says I’m where I am, but the arrow where navigation starts is stuck in CityA. I closed and restarted the app, I turned my phone off and back on. Still in CityA.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #2882758 ·
Status: Awaiting Clarification11 comments

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Comments11

  • Mahde - ABRP changed status to Awaiting Clarification
    Team•

    Jul 10

    Pinned

    Hello @ABRP User #2882758,

    Would it be possible to share access to your account (which we need your consent to do). If you allow us, please click following link to accept it:

    https://accounts.abetterrouteplanner.com/portal/support-access

    • Brian Voll

      •

      Jul 14

      Not sure if you saw my other comment down below. I have my account shared. I’ve been having this issue too. Over the weekend, things seemed fine, but yesterday and today, ABRP has been broken for me.

      I can attempt to get a video if needed. Thanks!

      • Mahde - ABRP

        Team•

        Jul 14

        Please send us a video of this! We still do not have access to your account, could you please try the link again?

        https://accounts.abetterrouteplanner.com/portal/support-access

        Which iPhone model are you using? When you get this issue, does it happen on your CarPlay screen in your vehicle or on the phone when editing and creating a new plan?

        • Brian Voll

          •

          Jul 14

          Thanks! I put in access again.

          It’s an iPhone Air running iOS 27 developer beta (which may be the reason for the issue?). Again, seems the issue is intermittent, noticeably worse on weekdays. Weekends seem okay (took a roadtrip roughly 3 hours one way on July 4, it was perfect for the entire trip). Happens both in the CarPlay app and the CarPlay Dashboard. I tried it once on my phone screen, I saw it jumping around on there too.

          I’ll record my drive home from work later and see if it happens again. It happened on my drive in to work, I probably should have recorded then.

          And I’d say it’s been happening for at least 2 weeks.

          • Mahde - ABRP

            Team•

            Jul 14

            The red arrow is your vehicle. Are you using it for driving (the Chevrolet Equinox 2024 you have saved in ABRP) or are you using another vehicle while driving? Can you share a screenshot of how it looks currently on your map with blue dot and red arrow (you gave us access but it does not follow through and we have to check this). Do you have other accounts that you may use?

            • Brian Voll

              •

              Jul 14

              It’s actually a Bolt EUV 2023. I’m not the original poster, if thats who you might be checking on. My ABRP account email is b@bvoll.com

              • Mahde - ABRP

                Team•

                Jul 14

                But are you driving the Chevrolet Bolt when you go to your different locations? What would it look like if you drove a few minutes away from your home with the Bolt EUV and share it with us?

                • Brian Voll

                  •

                  Jul 14

                  Yep, the Chevrolet Bolt is the only car I have. I attempted to record a video of my commute home, of course it worked perfectly for the entire drive. I’ll attempt another video when I drive again and update you again.

                  • Mahde - ABRP

                    Team•

                    Jul 15

                    Please do so and let us know!

                    • Brian Voll

                      •

                      Jul 15

                      https://youtu.be/05SXALAgYdE?si=qc8v7hhf51mOBpg7

                      Here’s a video of most of my commute home from work. I opened Apple Maps a few minutes into the drive to show it isn’t a GPS issue. This morning on my drive into work, ABRP worked perfectly. The video shows the issue I’ve been having on and off the last couple weeks. Hope it helps!

  • Brian Voll

    •

    Jul 10

    This has been happening to me too.

    Edit: I’ll share access to my account, I likely won’t be driving much at all this weekend though. I’m noticing the problem every day throughout the week. Sometimes it's broken, sometimes it’s working perfectly. I haven’t been able to pin down any kind of cause for it.

    My drive home from work today, it was broken for part of the drive. I stopped at Starbucks (turned off the car, went inside) half way through, and the rest of the drive worked (maybe except that dip at the end?)