Kia Access Enode Error
I’m a Premium user and trying to connect ABRP to my 2023 Kia EV6 Wind AWD via Enode. I select Kia Access, and then when I enter my username and password, I get the following error:
Connection problem
Kia is experiencing issues, and is currently unreachable. Please try again later.
This has been happening for days. I’m getting the error on the mobile app and browser, on cellular and WiFi. Is there really an issue connecting with Kia or is the issue on my end somewhere?
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Comments25
Linda ABRP
Jul 21, 2025
Hi
There have been some problem with Enode during the weekend. Can you please try to connect again and see if it works now?
Brendan Kelly
Jul 21, 2025
Just tried and got the same message.
Linda ABRP
Jul 21, 2025
Can you try and delete the Kia app and download it again. Also log out and log in to ABRP and try to connect.
Brendan Kelly
Jul 21, 2025
Logged out of both Kia Access and ABRP, deleted both apps and redownloaded both. Logged back in to both and tried to connect Enode and still getting the same message.
Brendan Kelly
Jul 21, 2025
Also tried using a web browser on desktop and trying both Kia Access and Kia Connect and got error messages on both.
Linda ABRP
Jul 21, 2025
I have made a report at Enode. I will get back to you as soon as I hear from them.
Brendan Kelly
Jul 23, 2025
Any updates on this? I’m still getting the message.
Linda ABRP
Jul 23, 2025
No updates. Unfortunately I don’t know how long it will take
since it’s in the middle of the summer. I do hope that I hear from them in the next couple of days.
Brendan Kelly
Aug 2, 2025
It has now been about two weeks with no solution. Some customers have the same issue while others are working fine. Why is it selective? Is there something that has to be turned on related to the VIN? I have paid for the subscription, and this functionality was a key factor in that decision. If it doesn’t work, it drastically reduces the usefulness of the app. Please provide an update and fix the connection issues.
Zach Hamman
Jul 22, 2025
Does not look unique to year as my 2026 ev9 land also does not work with Kia Access credentials with the same messaging.
Brendan Kelly
Aug 11, 2025
23 days and no update.
Brendan Kelly
Aug 18, 2025
30 days with no update
Linda ABRP
Aug 28, 2025
Hi
I got this last week and have asked if there is any news.
“A further update: our engineering team have started work on this as planned, but we've run into some unexpected early issues and are working to overcome these.”
Brendan Kelly
Aug 28, 2025
Thank you. I submitted a ticket with Kia in case there was a permission or setting I needed on my end and they responded with:
“Kia Connect does not support the linking of accounts or sharing credentials with third party applications.
For more information, please see the Kia Connect terms of service at https://owners.kia.com/content/owners/en/terms-of-service.html”
Are they preventing sign ins from other applications?
Linda ABRP
Aug 29, 2025
I actually don’t know so I have sent this to Enode. I will get back to you as soon as I have an answer. We have also seen this from other car brands the last week.
Linda ABRP
Aug 29, 2025
I got this answer from Enode and according to them the message you got from Kia should not affect the log in.
“No, I don't believe this is likely to affect the log in. We do not have any incidents showing that Kia are actively blocking us; this appears to be a simple notification from Kia that they don't actively support this use case.”
Brendan Kelly
Sep 2, 2025
Thank you. Looking forward to hearing more about their progress. Still getting the same message.
Linda ABRP
Sep 18, 2025
Enode are asking if you have enabled two factor authentication on your account?
Brendan Kelly
Sep 18, 2025
To access the owners.kia.com site, it requires 2FA, but not with the Kia Access app. There doesn’t appear to be an option in the app or on the site to turn on/off 2FA.
Linda ABRP
Sep 18, 2025
Thanks. I will forward this to Enode.
Linda ABRP
Jan 13
Enode says that this should be solved now. Can you try to connect your car and see if it works?
Brendan Kelly
Jan 13
YES! I went through the process, signed in, it sent me a text for verification, then connected. I see live data in ABRP now. Thank you!
Linda ABRP
Jan 13
Great to hear.
Brendan Kelly
Oct 31, 2025
It’s been another month and no further updates. Has any progress been made on this issue? I’m still getting the same message.
Piergil
Jan 12
Any update on that topic?