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Polestar 4 + Enode keep losing authorization, unresponsive button

Bug Reports

Hi. I have premium and drive a Polestar 4. It keeps saying that live data has been de-authorization. I use Enode.

When I try to re-authorize it brings me to a page that has the Enode logo big at the top and a button that says connect to Enode. But that button doesn't respond to touch.

Instead I then delete the entire link and start from scratch… to then get de-authorization again a few days later

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Marco ·
Status: Awaiting Clarification8 comments

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Comments8

  • Katya S. changed status to Awaiting Clarification
    Team•

    Jan 24

    Pinned

    Hi @Marco,

    Thank you for reaching out to report this. Could you please share some screenshots of the screen where you’re asked to re-authorize the connection, showing the button that does not respond to touch?

    You’ve specified that this occurs on Android, are you seeing the same behavior on web?

    • Marco

      •

      Jan 24

      I never use web. Only Android and Google automotive (in the Polestar 4). Here is the page, the blue button doesn't respond to touch.

      (Also minor: the sentence at the bottom in dutch has a typo. It should start with “Voor” instead of “oor”)

      • Marco

        •

        Jan 24

        And the screen where I'm asked to re-authorize is the landing page, but currently it's authorized, just did it this morning again. It's where the red arrow shows that it normally says it

      • Katya S.

        Team•

        Jan 24

        Thank you. Could you check the permissions for the ABRP app on your Android device and see if perhaps the permission to open a browser page has been denied?

        I can see that the button currently works on the web and iOS - but it should of course be possible to re-establish the connection on Android as well.

        • Marco

          •

          Jan 24

        • Marco

          •

          Jan 24

        • Marco

          •

          Jan 24

          No permissions are blocked (see screenshots). However, the button also gives no feedback or animation when you click it. It acts like it's disabled or as if an invisible window is on top of it preventing you to reach it

          • Katya S.

            Team•

            Mar 3

            Hi again, could you try to re-authorize the connection now when using version 7.0.4 of the ABRP app?