Skip to main content

Grey screen on Android (missing pop-up)

Bug Reports

I have a subscription to ABRP.I have a subscription to ABRP. I use both an iPhone and a pixel nine pro fold. Functionality of the app is extremely unreliable in the pixel but it is my primary phone symptoms are when I tap on a feature within ABRP. I get a great out screen. I’m unable to access saved plans or recent plans. I just get a grey screen.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by James McMillan ·
Status: In Review24 comments

Log in to comment and vote

Comments24

  • Patryk Zatorski

    Team•

    Apr 28, 2025

    Pinned

    Hey @Daniel Gehot Thank you for reporting this issue. Could you please download the latest ABRP version from Google Play Store - 5.7.5 (3343).

    We’ve refactor how the dialogs work in our app and since 5.7.4 the issue that you’ve reported should not happen anymore.

    Thank you!

    • Daniel Gehot

      •

      Apr 29, 2025

      Hi Patryk,

      thank you for working on it. I have tested it on version 5.7.5 (3343) and it worked once, meaning that when I tested the feature I got the black background calendar poping up for me to chose a departure date. However, this only worked one time. Eversince I again get a grey screen when I want to change the departure date and cannot chose any date. The strange behaviour is that my finger click on the screen seems to make a date choice which then appears in the data field.

      Conclusion: still not OK for now.

  • Katya S. changed status to Awaiting Clarification
    Team•

    Feb 26, 2025

    Pinned

    Hi @Jasper Tielen,

    Could you please test the ABRP beta in Google Play Store (version 5.6.3/5.7.0)? We cannot reproduce this issue on that version.

    • ABRP User #1597959

      •

      Feb 26, 2025

      Hi,

      I just figured out how to replicate.

      When not planning a route it works fine.

      Now I started planning a route and then go back to settings and it shows a grey overlay.

      So only works if you didn't start planning a route.

      Hopefully this helps you find a solution.

      Jasper

      • Katya S.

        Team•

        Feb 26, 2025

        Interesting, thanks for taking the time to check. Did you try this with the beta version or the current release?

        • ABRP User #1597959

          •

          Feb 26, 2025

          Hi,

          I tried with current release and now also tried beta, both are the same result. With route planned (not started) can't set “avoid” and without route planned you can select avoid.

          • Katya S.

            Team•

            Feb 26, 2025

            Thank you for confirming.

  • Katya S. changed status to Awaiting Clarification
    Team•

    Feb 26, 2025

    Pinned

    Hi @danielgehot,

    Could you please test the ABRP beta in Google Play Store (version 5.6.3/5.7.0)? We cannot reproduce this issue on that version.

    • Daniel Gehot

      •

      Feb 26, 2025

      Happy to help, but I don’t get the Beta version in my Google Play Store. Still on v5.6.2.
      How can I get the latest beta-version? Do you have a .apk or something?

      • Katya S.

        Team•

        Feb 26, 2025

        No apk. Go to the ABRP app page in the Google Play store; there, ask to join the Android beta program.

        • Daniel Gehot

          •

          Feb 26, 2025

          Thank you. Just tested and it looks like the issue is resolved.

  • Katya S. changed status to Awaiting Clarification
    Team•

    Feb 19, 2025

    Pinned

    Hi @2matthewgg,

    Thank you for reporting. Would it be possible for you to provide a screenshot of this?

    • Matt

      •

      Feb 19, 2025

      Now it's hitt and miss. It will sometimes show the plug types and sometimes just does the grey screen.

      • Bo (ABRP)

        Team•

        Feb 24, 2025

        Could you please test the ABRP beta in Google Play Store (version 5.6.3/5.7.0)? We cannot reproduce this issue on that version.

  • Katya S.

    Team•

    Dec 14, 2024

    Hi @danielgehot,

    Would it be possible for you to make a screen recording of this and post the video here?

  • Daniel Gehot

    •

    Dec 16, 2024

    Dear Katya,

    Attached you'll find the recording. You'll see that when the screen turns grey, the user cannot do anything anymore, unless quitting this state.

    Note: if I click on the saved trip (the shortcut with the little heart) instead of using the "saved trips" menu, the trip gets displayed and I can do anything.

    Thank you for your help

    • Katya S.

      Team•

      Dec 17, 2024

      Thank you for the recording. Normally there should be a pop-up asking you if you want to load the entire plan with all settings or just the list of waypoints. We’ll investigate.

  • Daniel Gehot

    •

    Dec 22, 2024

    By the way, when I double tap very quickly on the grey screen, sometimes the pop up window appears and I can pursue the process.

    Hope this helps

  • Katya S.

    Team•

    Dec 23, 2024

    Hi @roberts.jon.michael,

    Could you provide a screenshot of where you see this?

    • roberts.jon.michael

      •

      Dec 23, 2024

      This is after clicking on “Types of Chargers”. A number of other settings trigger this behavior. I've noticed that if I wait several minutes and/or move focus to a different app this will often resolve.

      • Katya S.

        Team•

        Dec 25, 2024

        Thank you for clarifying, we’ll investigate!

  • Bo (ABRP)

    Team•

    Mar 3, 2025

    We are not able to reproduce this issue with your description. What phone model and Android version are you using?

  • ABRP User #1597959

    •

    Mar 3, 2025

    Samsung Galaxy S23 Android 14

    App version 5.7.0