Do you get any error message when you try to connect?
ABRP User #2717911
•
Aug 26
Linda ABRP
Team•
Aug 27
Thanks. We will look at this.
ABRP User #2592335
•
Aug 31
MY case
Linda ABRP
Team•
Aug 31
This seems to be another issue so please make a new post about that.
Linda ABRP
Team•
Sep 11
This is nothing we can solve on our side so I have sent tit to Enode.
Linda ABRP
Team•
Sep 14
I got this from Enode. Can you please check this?
“Our certificates validate normally and the failure followed the phone across five different networks, so our leading theory is something on the device filtering HTTPS traffic, such as an ad blocker with HTTPS filtering, a VPN or security app, or a user-installed certificate, which an in-app webview will not trust.
The end user could check Settings, Security, Encryption and credentials, User credentials, and remove anything there, or temporarily disable VPN, ad blocking, or antivirus apps and retry in the app. Linking through the browser flow, which worked for this user, is the other option.”
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Comments7
Linda ABRP
Aug 26
Hi
Do you get any error message when you try to connect?
ABRP User #2717911
Aug 26
Linda ABRP
Aug 27
Thanks. We will look at this.
ABRP User #2592335
Aug 31
MY case
Linda ABRP
Aug 31
This seems to be another issue so please make a new post about that.
Linda ABRP
Sep 11
This is nothing we can solve on our side so I have sent tit to Enode.
Linda ABRP
Sep 14
I got this from Enode. Can you please check this?
“Our certificates validate normally and the failure followed the phone across five different networks, so our leading theory is something on the device filtering HTTPS traffic, such as an ad blocker with HTTPS filtering, a VPN or security app, or a user-installed certificate, which an in-app webview will not trust.
The end user could check Settings, Security, Encryption and credentials, User credentials, and remove anything there, or temporarily disable VPN, ad blocking, or antivirus apps and retry in the app. Linking through the browser flow, which worked for this user, is the other option.”