Fiat 600e – Enode Integration Issues (Authentication and Missing Remote Commands)
Hello ABRP Support Team,
I am trying to connect my Fiat 600e to ABRP using the Enode integration.
My Fiat Connect account is active and functioning. I can successfully log in to the official Fiat application and retrieve vehicle information without any issues.
However, during the Enode connection process I encounter the following error:
"Invalid credentials – Fiat could not authenticate you with the credentials you entered."
What makes this issue confusing is that some vehicle data appears to be available:
Battery State of Charge (SoC) is updated correctly.
Vehicle location is updated correctly.
Vehicle lock status is reported correctly.
Authentication failures continue to occur despite using credentials that work correctly in the Fiat application.
Vehicle details:
Vehicle: Fiat 600e
Region: Europe
Fiat Connect services activated recently
Enode integration
ABRP Premium subscription active
Could you please help me determine:
Whether Fiat 600e is fully supported through Enode.
Whether there are any known authentication issues affecting Stellantis/Fiat accounts.
Whether my Enode connection appears partially authenticated from your side.
If any logs are available for my failed authentication attempts.
I have attached a screenshot of the error message for reference.
Thank you for your assistance.
Kind regards,
Taha DOGAN
- Where does this happen?
- ABRP version number (found at bottom of settings menu)
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Comments16
Linda ABRP
Jun 17
Hi
Try to delete the Fiat app and install it again. Log out and login at your ABRP account and then try to link again.
tahadogan@hotmail.com
Jun 17
I did what you said, but it's still giving the same error.
Linda ABRP
Jun 17
I have made a report at Enode about this. I will get back to you as soon as I hear from you. It’s a holiday in Sweden on Friday so it will be sometimes next week.
tahadogan@hotmail.com
Jun 22
Hello. Is there any progress regarding the issue?
Linda ABRP
Jun 23
I posted this yesterday:
I got this answer from Enode so please check this things:
“The link flow requires the native Fiat account email and password. If the end user normally signs into the Fiat app with a social login (Google, Apple, or Facebook) or only with a numeric PIN, those will not work here. They would need to set an actual password on the Fiat account first, then link using that email and password.
Confirm the account belongs to the Europe region, which is what was selected during linking.
One more note: the account was hit with a number of login attempts in quick succession, and Fiat temporarily locked it as a result ("account temporarily locked out"). Please have the end user stop retrying for around a day before the next attempt, otherwise the lockout will keep retriggering and mask a correct credential entry.”
tahadogan@hotmail.com
Jun 23
Thank you. However, I have been using the same username (email address) and password to access the Fiat app and the Enode connection interface from the very beginning. My email address is the same one already registered in the Fiat database. I have never logged into the Fiat app using a social media account link. I have been trying to log in with the same email and password since the start of the problem. I can log into my Fiat account (Fiat Connect, known as FIAT YOL ARKADAŞIM in Türkiye) without any problems.
tahadogan@hotmail.com
Jun 23
Linda ABRP
Jun 24
“One more note: the account was hit with a number of login attempts in quick succession, and Fiat temporarily locked it as a result ("account temporarily locked out"). Please have the end user stop retrying for around a day before the next attempt, otherwise the lockout will keep retriggering and mask a correct credential entry.”
tahadogan@hotmail.com
Jun 25
I waited more than a day and tried again, but the result was still negative. It's giving the same error.
Linda ABRP
Jun 25
Ok I will forward this to Enode.
Linda ABRP
Jun 25
One more thing. Do you select Europe and does your Fiat account belong to Europe?
tahadogan@hotmail.com
Jun 25
Yes, I choose Europe. How can I confirm my Fiat account belongs to Europe?
Linda ABRP
Jun 26
Is there a setting in the Fiat app? I know that in some car apps you can select the country you live in.
tahadogan@hotmail.com
Jun 26
There is no country select option in the application settings.
Linda ABRP
Jun 30
Enode got back with an answer.
FIAT YOL ARKADAŞIM is Fiat's separate Türkiye-market account system. This does not work with Enode at the moment. They have created a ticket to add support for Türkiye-market Fiat accounts, though it may take some time, and they will update me once there is progress.
Do you want me to make a refund for your premium subscription?
Linda ABRP
Jun 22
I got this answer from Enode so please check this things:
“The link flow requires the native Fiat account email and password. If the end user normally signs into the Fiat app with a social login (Google, Apple, or Facebook) or only with a numeric PIN, those will not work here. They would need to set an actual password on the Fiat account first, then link using that email and password.
Confirm the account belongs to the Europe region, which is what was selected during linking.
One more note: the account was hit with a number of login attempts in quick succession, and Fiat temporarily locked it as a result ("account temporarily locked out"). Please have the end user stop retrying for around a day before the next attempt, otherwise the lockout will keep retriggering and mask a correct credential entry.”