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Enode to MyHyundai - Can't Connect, verification email not received

Bug Reports

I’ve been trying to link my Ioniq 5 to ABRP ahead of a big road trip, but when I try and authorize Enode to connect to my Hyundai account, it never sends a verification email and I can’t proceed past the verification code step. I’ve verified my credentials are correct, and have tried this process on Android, iOS, and the web, and all fail at the same stage.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Zach Henney ·
Status: Completed5 comments

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Comments5

  • Katya S. changed status to In Progress
    Team•

    Jan 15

    Pinned

    Hi again,

    Here’s what Enode responded:

    “This issue is likely related to the ongoing incident affecting the Hyundai/KIA integration infrastructure: https://status.enode.com/incidents/01KDHQX68TV9401PTX0R3ZXVW4

    We've been experiencing elevated error rates with the shared Bluelink platform (used by both Hyundai and KIA) since December 12th, which would explain the verification email delivery issues the end user encountered. While the status page specifically mentions KIA, both brands share the same underlying authentication infrastructure.

    The fact that the connection succeeded on a subsequent attempt aligns with the intermittent nature of the degraded service. We're actively investigating this incident and working to resolve the underlying issues.”

  • Katya S. changed status to In Progress
    Team•

    Dec 16, 2025

    Pinned

    Hi @Zach Henney,

    We’re sorry to hear. I’ve submitted a ticket with Enode regarding this.

    Since you’ve been able to test on Android, I would in the meantime suggest to use Android Auto as a live data option, you can read more here: Live Data via Android Auto

    • Zach Henney

      •

      Dec 17, 2025

      Thank you! I’m not sure if it was the ticket or what, but I was able to successfully connect with Enode yesterday. Can confirm that vehicle data is now syncing. Also, due to the model year of my Ioniq, the ABRP app is unable to get data via Android Auto.

      • Katya S.

        Team•

        Dec 19, 2025

        Good to hear! I’ll notify Enode and remind them that it is still unclear why the verification email wasn’t sent initially.

        Do you mean that you received the email when attempting later on? Or were you somehow able to connect the vehicle despite not receiving any email?

  • Ricardo Rocha

    •

    Dec 19, 2025

    The same here with my EV six it says it cannot login because of an error. He cannot authenticate the account. I’ve tried everything. I’ve deleted the app reloaded it deleted deleted the Kia Access app, and it doesn’t work.