“This is similar to the Mercedes issue I just responded about. There was an earlier incident in November, but we are not currently seeing any systemic or ongoing issues with disconnecting Peugeots at the moment.
Unfortunately like the Mercedes, this can happen occasionally and is normally an issue coming from the OEM itself. Similarly, if they are using multiple apps, that could make the connection less stable.”
Do you use multiple different apps that read data from your vehicle?
Katya S.
Team•
Dec 9, 2024
Hi @Rich Terrell,
Looking at the vehicle on your account, it doesn’t appear to be linked at the moment. Did you just remove the connection to have it reset?
Rich Terrell
•
Dec 9, 2024
I did and reconnected it. I am not sure why it's showing not connected
Katya S.
Team•
Dec 9, 2024
That’s unclear to me as well. Could be a UI glitch.
We did receive data for your car from the Enode connection about an hour ago but it doesn’t seem to update very frequently (which could be normal if it hasn’t been active).
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Comments4
Katya S.
Dec 16, 2024
Hi @Rich Terrell,
Enode replied;
“This is similar to the Mercedes issue I just responded about. There was an earlier incident in November, but we are not currently seeing any systemic or ongoing issues with disconnecting Peugeots at the moment.
https://status.enode.com/incidents/01JDW11PFQ7GQ0EM0AF29036A2
Unfortunately like the Mercedes, this can happen occasionally and is normally an issue coming from the OEM itself. Similarly, if they are using multiple apps, that could make the connection less stable.”
Do you use multiple different apps that read data from your vehicle?
Katya S.
Dec 9, 2024
Hi @Rich Terrell,
Looking at the vehicle on your account, it doesn’t appear to be linked at the moment. Did you just remove the connection to have it reset?
Rich Terrell
Dec 9, 2024
I did and reconnected it. I am not sure why it's showing not connected
Katya S.
Dec 9, 2024
That’s unclear to me as well. Could be a UI glitch.
We did receive data for your car from the Enode connection about an hour ago but it doesn’t seem to update very frequently (which could be normal if it hasn’t been active).
Have you been driving or charging today?