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Dongle not working or is it the app?

Bug Reports

Had the dongle for about 6 months. Suddenly just quit working. I’ve had the OBD port checked out by my ford dealership, it’s working fine. The power light doesn’t come one, but the Bluetooth light does. I cannot connect to the dongle through the app, but my phone Bluetooth says it’s connected. I’ve tried all the troubleshooting techniques the app suggests. I have a Mustang Mach-E.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #2601009 ·
Status: Awaiting Clarification2 comments

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Comments2

  • Mahde - ABRP

    Team•

    Sep 22

    Hello @ABRP User #2601009,

    Does it say that you have a connection in ABRP too or not? Are there any troubleshooting techniques with the OBD device itself that you can do? Can you send us a picture of the lights on the OBD device and the name of the device too?

    • ABRP User #2601009

      •

      Sep 23

      This is where it fails every time.