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Connection to tronity

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Dear ABRP team, I am currently unable to establish a connection between Tronity and ABRP. After entering my Tronity account details, I authorize ABRP to use my data. I am then redirected to the ABRP website, yet the live data is still not being retrieved. What is the problem here? Version 7.1.3 (5921). Best regards, Jens.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Ein User ·
Status: Awaiting Clarification4 comments

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Comments4

  • Mahde - ABRP changed status to Awaiting Clarification
    Team•

    Jul 9

    Pinned

    Hello @Ein User,

    Do you not receive any more information when trying to connect? Have you checked with Tronity regarding any current errors with the Citroen E-C4 model?

    • Ein User

      •

      Jul 9

      Hi Mahde, thanks for getting back to me. Everything has been checked on Tronity's end, and the data feed is working perfectly. My problem is that I authorize the data usage, but then nothing happens—ABRP acts as if I hadn't done anything at all.

      • Mahde - ABRP

        Team•

        Jul 9

        Does your Tronity connection show up as being linked currently or is it still saying “Link” as if ABRP has not recognized it at all? Please send a screenshot of the connection screen.

        • Ein User

          •

          Jul 9

          No problem! Screenshot 1: ABRP offers the Connection with tronity.

          Screenshot 2: after beeing logged in to tronity, tronity asks for the permission to serve the data.

          Screenshot3: Permission granted!

          After a few seconds I’m redirected to the ABRP website - quite boring, so I didn’t take any screenshots. Result: there’s still no connection …