Connection live data via Enode

Hi,

I approved it. Thank you and hope to hear from you soon!

Any update? This is not specific to the original poster’s account. I and others are experiencing the same thing on multiple devices.

Additional information:

Since my previous post, I have continued troubleshooting this issue extensively. I eventually managed to connect Enode by using the workaround link shared by another user, as the connection process would not start through either the ABRP app or the web browser. Several other users in this thread appear to be experiencing the same problem.

After successfully linking Enode, I encountered the next issue: when attempting to connect my Mercedes-Benz vehicle, nothing happens. The process does not continue and the vehicle is never added.

To rule out account-related problems, I created a completely new ABRP account using a different email address and purchased another Premium subscription. Unfortunately, I am experiencing exactly the same issue on the new account.

At this point, the problem appears to be unrelated to my ABRP account itself, as it occurs consistently across multiple accounts and subscriptions.

Could you please investigate whether there is currently a broader issue with Mercedes-Benz vehicle linking through Enode?

Thank you for your assistance.

Hi there,

I’ve also approved it. If you’d like to explore those same issues further with another account, let me know.

Thank you for sharing this. It is unfortunate, but it is also reassuring to know that I am not the only one experiencing this issue.

I subscribed to ABRP Premium specifically to use the Live Data functionality, so I hope this can be resolved soon.

Hopefully the ABRP team can identify the issue and provide a fix quickly.

Thanks again for the information.

Thank you for sharing this workaround.

I followed your instructions and it seems to have helped. Enode now appears as connected in my ABRP account.

However, I am now running into the next issue. When I go to “Live Data” and try to connect my vehicle, I see the “Connect Vehicle” button, but pressing it does nothing. There is no error message and no next step appears.

So it looks like the Enode connection may be established, but I am still unable to complete the vehicle connection process.

Has anyone else experienced this or found a solution?

Thanks again for your help.

Thanks for this workaround.

I followed the procedure and it helped connect the car to Enode.

BUT, ABRP isn’t receiving any updates from the car.  In the « live data » section, I see « sleeping » under « Enode ».

@ABRP User #2513505 The issue for Mercedes is fixed so please try to connect.

Thank you for your response.

Unfortunately, this does not resolve the issue.

I have already reselected my vehicle from the vehicle list multiple times before contacting support, and I have repeated this step again after receiving your suggestion. The result is always the same: when I attempt to connect my Mercedes-Benz vehicle through Enode, nothing happens.

To rule out any account-related issues, I even created a completely new ABRP account using a different email address and purchased a second Premium subscription. On this new account, I experienced exactly the same problem.

In addition, other users in this thread have reported the same behavior. This strongly suggests that the issue is not related to a specific ABRP account or subscription.

It is also important to note that I was only able to connect Enode itself by using the workaround link shared by another user, because the normal connection process through both the ABRP app and the web browser did not work. This issue has also been reported by multiple users.

Given all of the above, I believe this may be a broader issue with the Mercedes-Benz connection through Enode rather than an account-specific problem.

Could you please escalate this to the technical team for further investigation?

Thank you for your assistance.