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Chevrolet + Enode connection issue: Connection problem: Chevrolet is experiencing issues, and is currently unreachable. Please try again later.”

Bug Reports

New premium subscriber. Using a 2021 Chevy Bolt. Trying to link live data via encode. After signing in with Chevy creds and putting in the 2FA code that is sent by Chevy, I get an error saying" “Connection problem: Chevrolet is experiencing issues, and is currently unreachable. Please try again later.” This has happened multiple times over the last two days. I’ve also tried two different Android phones (v 7.0.3) and the web interface with the same results.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Adam b ·
Status: Completed12 comments

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Comments12

  • Katya S. changed status to Awaiting Clarification
    Team•

    Mar 2

    Pinned

    Hi @Adam b,

    I can see that there was an incident with GM vehicles on Enode’s status page back in early February, but there’s no current incident.

    https://status.enode.com/incidents/01KH1HKVPVZ38RVYBX5E3Z7N5K

    1. Are you still experiencing this issue?

    2. Is this the first time you’re attempting to link the vehicle via Enode?

    • Adam b

      •

      Mar 2

      Thank you for the reply.

      1. Yes I’m still experiencing the issue as of today at 10:53 eastern. Same error message.

      2. Yes this is the first time I’m attempting to link my vehicle to Encode

      • Adam b

        •

        Mar 2

        • Katya S.

          Team•

          Mar 2

          Thank you for clarifying. I’ve reported the issue to Enode so that they can investigate what occurs between them and Chevrolet.

          • Adam b

            •

            Mar 8

            @Katya S. any update on this? Still happening today

            • Katya S.

              Team•

              Mar 9

              Here’s what Enode responded:

              “Thanks for reporting this. We've investigated and can confirm that GM's verification code service is currently experiencing intermittent failures. When the end user enters their Chevrolet credentials successfully, GM's backend is sometimes failing to process the email verification code in the 2FA step, which produces the "Connection problem" error they're seeing.

              This is a vendor-side issue affecting Chevrolet linking more broadly, not something specific to this end user. That said, the majority of linking attempts are still succeeding, so we'd recommend having the end user retry the linking process. The issue is intermittent on GM's side and may resolve on its own.

              If the end user continues to experience failures after several more attempts over the next few days, please let us know and we'll escalate to our engineering team for further investigation.”

              So, please try again - and if it doesn’t resolve after several attempts and days please report back.

              • Dugald Reid

                •

                Mar 9

                Just tried. Same result. Will try again later ….

              • Adam b

                •

                Mar 12

                Got my car connected today. Thanks for your help!

                • Katya S.

                  Team•

                  Mar 13

                  Great to hear @Adam b !

  • Dugald Reid

    •

    Mar 2

    Having the same issue for my Silverado.

    • Katya S.

      Team•

      Mar 3

      Please submit a separate ticket.

  • Dugald Reid

    •

    Mar 11

    Finally connected today. First try. Will it stay connected??