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Charger availability (free plugs) not accurate / not updating during route planning

Bug Reports

When planning a route with a charging stop, the number of available (free) chargers shown for the selected charging station does not match the actual real-time availability at the location. Additionally, this data does not seem to refresh automatically at regular intervals during the trip. As a result, drivers can arrive at a charging station only to find that all chargers are occupied — information that ABRP failed to update or warn about in advance. Impact: This causes unexpected delays to the planned itinerary. If availability were updated more reliably/frequently, ABRP could proactively suggest rerouting to an alternative charging station before arrival, saving time and avoiding the surprise of a full station.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #2307453 ·
Status: Completed3 comments

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Comments3

  • Linda ABRP

    Team•

    Aug 3

    Hi

    Thanks for reporting this. Which networks does this apply to? Can you add a link to a specific charger that was showing the wrong status? Click at the charger on the map, scroll all the way down to Share → Share link.

    • ABRP User #2307453

      •

      Aug 3

      Hi Linda, Thanks for the quick reply. This issue seems to affect multiple networks in general — I've noticed it with Ionity, Atlante, and others. As a concrete example, here's a charger link where ABRP shows all plugs as free, while in reality 2 of them are currently in use:

      https://abetterrouteplanner.com/?charger_id=878175430

      • Linda ABRP

        Team•

        Aug 3

        My colleague looked into this and there have been some issues during the weekend. It should work as it should again. I’m really sorry about this.