Not seeing charging cost in summary, only 0
The app no longer provide an estimated cost of charging for the trip, it just show zero. It happens both on Windows and on iOS, not sure about the other platforms.
@preston hunter
https://abetterrouteplanner.com/?plan_uuid=d927866b-352f-413f-b172-545ebc54e4b2
Does not calculate costs properly. It did before but now for some reason says it would only cost "$30” when it clearly won’t.
@x8vrz4qh9j
I just saw the export to excel function and I found it a bit odd. I was curious to see the total kWh added by superchargers for a trip which is hard to see in the app (have to click each individual stop). The excel sheet didn’t have that, instead showing a Cost column that was only half-filled and calculated in euros (this was for a US trip). If the sheet replaced that column with kWh added at each charge segment I think it would provide much more useful data
- Where does this happen?
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Comments15
Katya S.
Jan 10, 2025
PinnedHi @J Liseth,
Please provide a link to a plan where this happens.
J Liseth
Jan 17, 2025
Katya S.
Dec 17, 2024
Hi @bmwrider1200,
Could you provide a screenshot of where in the app you expect to see the cost?
bmwrider1200
Dec 17, 2024
bmwrider1200
Dec 17, 2024
Thank you for looking into this issue.
Katya S.
Dec 17, 2024
I’ve just checked your current account settings and I can’t see that you have any charge cards selected. Could you check if you get any cost value if you select some charge cards?
bmwrider1200
Dec 17, 2024
I selected one and it didn’t fix the issue, and now it’s routing me to non-Tesla charger.
Katya S.
Dec 17, 2024
You don’t currently have a preference set for the Tesla network and you haven’t excluded any charging plugs so it is reasonable for the planner to select non-Tesla chargers.
Though you should be able to see the price. Could you try and select all Tesla charge cards and perhaps some by non-Tesla providers?
bmwrider1200
Dec 17, 2024
The settings must have reset after the last update. Thank you.
Katya S.
Dec 17, 2024
Ok, are you seeing the prices now?
bmwrider1200
Dec 17, 2024
No, but you’ve spent enough time on this. Thank you.
Katya S.
Dec 19, 2024
Hi @k8pynr4gty,
Please provide a link to a plan where this happens.
Katya S.
Dec 30, 2024
Hi @t6g7tcpkv7,
Please provide a link to the plan where you’re not seeing any cost estimates.
J Liseth
Jan 17, 2025
Have the same issue. This was working fine before.
Katya S.
Jan 22, 2025
Hi @ferah354,
Please provide a link to a plan where this happens.