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'The ABRP key was not installed on your Tesla'

Where does this happen?
ABRP version number (found at bottom of settings menu)
Status: Awaiting Clarification21 comments

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Comments21

  • Katya S. changed status to In Progress
    Team•

    Feb 5, 2025

    Pinned

    Hi all,

    We’ve pushed an update that adds an extra button ‘Update Tesla ABRP Permissions’ that should allow users who struggle to enable Tesla Streaming to enable potentially missing permissions.

    To get the latest version;

    1. Kill the app

    2. Start the app

    3. Verify that you now have version 5.6.2 (3221) by checking the version number at the bottom of the settings menu

    • Aleksander Ziarkowski

      •

      Feb 5, 2025

      No fix for me, after clicking update tesla ABRP permissions nothing happens, no live stream

      • Katya S.

        Team•

        Feb 6, 2025

        So even after updating the permissions and re-adding the key streaming does not work?

        • Aleksander Ziarkowski

          •

          Feb 6, 2025

          No, streaming still not working for me.

          • Katya S.

            Team•

            Feb 6, 2025

            Are you getting any error messages, or does nothing happen at all when you try again?

            Would you be able to provide screenshots (or even better, a screen recording) of the steps you take?

            • Aleksander Ziarkowski

              •

              Feb 6, 2025

              https://youtube.com/shorts/OvVjq5jnDIE?si=IjZ2-4pp42lMZFUv

            • Aleksander Ziarkowski

              •

              Feb 7, 2025

              Any news?

              • Bo (ABRP)

                Team•

                Feb 10, 2025

                Hello - I just tested calling the Tesla API with your vehicle and it responds “401 Token Revoked” - even if we can still refresh your token without issues. So it seems like you have ended up in a state where you allow ABRP to access your Tesla data, but at the same time Tesla says the token we get is revoked.

                Can you try unlinking your Tesla and then link again in a browser you have not used previously (or incognito). Tesla reuses the previous token if you do it on the same browser the second time.

                • Aleksander Ziarkowski

                  •

                  Feb 10, 2025

                  So, Tried to unlink tesla then in incognito to relink again but no luck. Then tried to unlink once again and use another phone to relink once again but also no fix. Still no streaming.

                  • Bo (ABRP)

                    Team•

                    Feb 10, 2025

                    This actually helped (a little bit) - your token is no longer revoked and we can try to start streaming. However, again, Tesla reports back that the key is missing.

                    This must be an issue on their side. I’ll try to open a support case with them.

                    • Aleksander Ziarkowski

                      •

                      Feb 12, 2025

                      Ok, pls advise as soon as possible. I cannot use the app for almost two weeeks:/

                      • Bo (ABRP)

                        Team•

                        Feb 12, 2025

                        Tesla escalated this quickly and are deploying a fix in a day. Will let you know when they claim it has been done!

  • Katya S. changed status to Awaiting Clarification
    Team•

    Feb 4, 2025

    Pinned

    Hi @Jacek Janicki & @Aleksander Ziarkowski,

    Based on what we can see, the Tesla API reports that for both of your vehicles the ABRP key could not be installed. (not much news)

    Jacek: You say the key was installed, can you tell us how you see this?

    • Aleksander Ziarkowski

      •

      Feb 4, 2025

      Hello,

      Virtual key is visible in my car,

      After login to Tesla website in the third part apps section all permissions are granted.

      • Katya S.

        Team•

        Feb 4, 2025

        Thank you for the images and explanation. Have you tried removing the key in your Tesla to attempt to link again, but it still refuses?

        • Aleksander Ziarkowski

          •

          Feb 4, 2025

          Of course, many times, both virtual key and in the third apps section. Also removing car from ABRP app and adding tesla again. No luck…..

  • Jacek Janicki

    •

    Feb 1, 2025

    and thats not true. there is the key installed