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Blocked Citroen account

Bug Reports

It seems thay after several attempts to enter the long (and correct) pin, Citroen has blocked my account. How can I unblock it? This happened after I tried to reestablish the enode connection

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by Klāvs Sedlenieks ·
Status: Awaiting Clarification3 comments

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Comments3

  • Linda ABRP

    Team•

    Jan 14

    Hi

    Please try to delete the Citroen app and install it again. Log out from ABRP and login in and try to connect again.

    • Klāvs Sedlenieks

      •

      Jan 15

      Unfortunately that did not work and, but there is not also a problem with my MyCitroen app - I cannot fully log in to it either (gives “there was a technical error”). ABRP still behaves the same way giving error message that it seems Citroen has blocked my account

      • Linda ABRP

        Team•

        Jan 15

        Ok I’m not sure I understand what you mean. If you just loggin to your Citroen app does that work?