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"Avoid Tolls" filter ignored despite manual selection and "Ignore for rest of trip" setting

Hi ABRP Team,

I am writing to report a critical issue with the "Avoid Tolls" filter while planning a trip in France.

Despite explicitly enabling the "No Tolls" filter, the initial route calculation included toll sections. I manually selected a different route to bypass them. Shortly after, the app suggested a faster alternative (with tolls), which I refused. I then specifically selected the option "Ignore for the rest of the trip" regarding the toll suggestions.

However, later in the journey, the app navigated me onto a toll motorway section anyway.

It seems the "Avoid Tolls" feature is either broken or its logic is deeply confusing, as it forced me onto a paid section despite my explicit settings and manual overrides. As a financial contributor to the project, this experience has resulted in unexpected costs and has significantly eroded my trust in the navigation reliability.

Could you please clarify how this feature is supposed to work or investigate this bug?

Where does this happen?
ABRP version number (found at bottom of settings menu)
Status: Awaiting Clarification4 comments

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Comments4

  • Matt (ABRP)

    •

    Aug 5

    Thank you for reporting! Could you please share the plan ID so we can investigate more, why this is happening?

    • ABRP User #2317730

      •

      Aug 5

      Hi,

      Here is the ID: 2317730.

      • Linda ABRP

        Team•

        Aug 12

        Please add a link of the plan where this happened. Click at Share and Share ABRP link.

        • ABRP User #2317730

          •

          Aug 12

          https://abetterrouteplanner.com/?plan_uuid=2-6a7cc662-1e54a0effb5655e57a8380cb